Job Description

Why Aqovia?

At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.

Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.

This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future

Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement.

You will join our Digital Solutions & Technology team and play a key role in executing an ambitious technical roadmap.

The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).

Key Responsibilities

Hardware ordering and procurement

• Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
• Manage vendor relationships and negotiate bulk purchasing contracts.
• Monitor and manage the IT equipment budget.

Configuration and Provisioning

• Install required operating systems and software packages (Aqovia/Neuer Energy builds).
• Set up and manage user accounts and system access.
• Ensure compliance with company IT policies and data protection regulations.

Servicing, Repairs & Troubleshooting

• Diagnose and resolve hardware and software issues quickly and effectively.
• Perform routine maintenance and updates.
• Coordinate warranty and repair services with external providers.
• Provide hands-on troubleshooting support for users (both remote and onsite).
• Resolve IT issues promptly to minimise downtime.

Logistics Management

• Coordinate delivery and setup for new hires.
• Manage the secure return, refurbishment, and disposal of equipment for departing employees.
• Ensure secure data deletion and environmentally responsible hardware recycling.

Help Desk and User Support

• Set up and manage a ticketing system to track and resolve IT support requests.
• Deliver excellent customer service to all internal users.
• Maintain response and resolution time targets.

Asset and Licence Management

• Maintain an up-to-date inventory of all IT assets.
• Track device lifecycles and plan for upgrades or replacements.
• Maintain and monitor project licences (primarily subscription-based).
• Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.
• Ensure all software licences and warranties remain current.

Documentation and Compliance

• Maintain detailed documentation of IT processes, configurations, and asset histories.
• Prepare and update IT policy documentation and user guides.
• Ensure compliance with GDPR and other data protection laws.

Bid and Project Support

• Read and identify relevant bid opportunities.
• Follow up on bid results and track outcomes.
• Write bid responses and proposals with input from technical and business teams.
• Create and maintain bid collateral and supporting materials.
• Handover completed bids and projects to the project response manager as required.

The Ideal Candidate Will Have

• A degree in Computer Science, IT, or a related field or equivalent practical experience.
• Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
• Experience setting up and managing ticketing systems.
• Excellent troubleshooting and multitasking skills.
• Strong business communication and interpersonal skills.
• Proven experience in IT support, procurement, and licence management.
• A customer-service-oriented mindset with a proactive approach to resolving issues.
• Good understanding of networking, security, and device management principles.

Why Join Aqovia?

• Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.
• Growth opportunities: We invest in our employees' development and offer a path for career advancement.
• Collaborative culture: We value teamwork, open communication, and a supportive environment.
• Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.

Diversity & Inclusion

Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.

If you are an experienced IT Manager ready to drive Aqovia’s next phase of growth in the UK, GCC and in Pakistan, we’d love to hear from you.