JOB PURPOSE:
The Head of Information Technology is responsible for managing, operating, and defining the strategic development of the Company's entire Information Technology function to ensure:
– Stable, secure, and efficient IT systems
– Effective support for business operations and business strategy through system initiatives, development, and continuous improvement
– The promotion of technology adoption, digital transformation, and productivity improvement across the organization
– Manage the cost efficiency and effectiveness of projects, and maintain high-quality relationships with vendors related to the IT function.
RESPONSIBILITIES AND AUTHORITIES
1. IT Strategy and Planning
- Develop and implement the Company's IT strategy in alignment with overall business objectives.
- Propose and lead technology initiatives, including system improvements, automation, and digital transformation.
- Prepare short-term and long-term IT plans covering infrastructure, systems, and resources.
2. Managing Projects of IT Department (Building and operating ERP system, internal software system.)
- Managing Projects of IT Department (Building and operating ERP system, internal software system.)
- Consulting, designing, supervising service quality and IT system operations
- Develop and complete processes, regulations, and guide the internal work of the IT department and related departments
- Operate the software system to serve the company's business goals
- Responsible for organizing the implementation and management of the company's projects related to the IT department.
3. Develop and implement plans for the management of infrastructure and equipment resources
- Develop a plan (yearly, quarterly, monthly), update it according to monthly reality and make adjustments to the quarterly/yearly plan (if any).
- Formulate and implement activity plans for the Department, manage objectives and action plans.
- Develop operation-related Processes to ensure system integrity and efficient operation.
- Plan, implement and control the budget to ensure control according to the approved budget.
- Propose and implement information and data security solutions from basic to advanced.
- Implement contingency plans for possible disasters, ensure continuous business operation system data.
4.Investment Management and Supplier Management:
- Cost planning and procurement related to the IT Department.
- Manage procurement activities related to the IT Department.
- Research IT solutions and new technologies.
- Directly working with application software deployment consultants, IT service providers.
5. Operation of infrastructure and network systems:
- Manage assets and information technology equipment to ensure the security, safety and access control of all data as well as of all computers in the system.
- Manage and maintain data integrity and end-user access in the system.
- Manage and control the network system in compliance with security regulations, establish appropriate decentralization policies for each object.
- Manage equipment and supplier procurement to ensure they are within the approved budget.
- Manage the provision of resources for server systems, office users and shop systems to serve business needs.
- Providing and improving the service quality of activities of the Information Technology system.
6. Resource management and staff development
- Resource forecasting, recruitment planning, promotion roadmap, employee development roadmap and training plan (if any).
- Train and guide knowledge and skills for subordinate employees to meet their work effectively.
- Conduct periodic review of results to have timely strategies and solutions.
- Evaluate employee performance, propose rewards and evaluate staff.
7. To perform other tasks as assigned by their superiors
- Perform other tasks as delegated by superiors.
JOB REQUIREMENTS
1.Knowledge
- Education: Graduated from a university majoring in Information Technology.
- Foreign language: Good communication English, reading and comprehending specialized documents in Information Technology
2. Professional Competencies
- Strong knowledge of programming and operation of ERP, LS Retail, Ecommerce, and Omni‑channel systems.
- Good understanding of IT infrastructure, networking, and information security.
- Knowledge of operating systems (Windows, Linux), cybersecurity, backup and recovery, and system performance management.
- Solid understanding of servers, network devices, firewalls, storage systems, and modern network architectures.
- Experience in deploying and managing systems in on‑premises, cloud, and hybrid environments, including VPN and virtualization.
- Knowledge of system monitoring, alerting, security controls, and compliance with IT policies and regulations.
- Understand policies and regulations on information technology system management
3. Experience
- Have at least 7 years of experience in administering and operating Information Technology and Infrastructure - Information Technology systems
4. Supplementary Skills
- Team management skills
- Listening & problem-solving skills
Mekong Capital is a Vietnam-focused Private Equity firm, specializing in consumer driven businesses. Mekong Capital’s investee companies are typically among the fastest growing and market leading companies in Vietnam’s consumer-driven sectors such as retail, restaurants, consumer products and distribution.
Established in 2001, Mekong Capital has the most extensive private equity track record in Vietnam. Our funds have completed more than 43 private equity investments, of which 28 have been fully exited. Mekong Capital has managed 5 funds, one of which is currently making new investments. Mekong Capital has a team of 50+ full-time people in our offices in Ho Chi Minh City, Hanoi, and our Seniors have an average tenure at Mekong Capital of above 5 years. Mekong's four Partners have a combined 60 years at Mekong Capital.
Mekong Capital invests in fast-growing companies, with ambitious expansion plans, and a strong commitment to building management teams that will apply best practices and successfully execute on those expansion plans. These companies are typically well-established companies in their sectors, but which typically operate in fragmented and fast growing markets which present attractive growth opportunities.
Mekong Capital is strongly committed to adding significant value at each of its investee companies – through operational improvements, building management teams, introduction of best practices and outside experts, and applying other elements of our Vision Driven Investing framework.
