Job Description

Are you passionate about handling critical IT tasks and ensuring seamless systems administration? Do you thrive on staying ahead of the curve by researching and evaluating cutting-edge technologies and software?

If so, we have the perfect opportunity for you! Join our team as an IT Manager and lead the charge in keeping our technology ecosystem at its peak. Your role will encompass maintaining a robust IT infrastructure, handling mission-critical tasks, and exploring emerging technologies to drive innovation.

This is a full-time, office-based role in our Solihull office, supporting 100+ staff throughout the country.

Working with the Group IT team in the Netherlands, you will help build and maintain a resilient IT infrastructure across our Emixa sister organisations.

This is a hands-on leadership role. You will set direction and standards for our IT services and own core infrastructure and security operations. You will also act as an escalation point for complex issues and work closely with Group IT in the Netherlands to align tooling, policies, and projects.

What you’ll be doing

Leadership & Governance

· Analyse business needs and propose best-fit solutions

· Ensure systems are integrated, reliable, and standardised to meet business requirements

· Develop, document, test, and execute disaster recovery planning and business continuity

· Own cyber security operations: maintain controls, respond to incidents, and drive remediation actions

· Manage IT suppliers and service delivery (contracts, SLAs, renewals, and performance)

· Own IT documentation and governance (policies, asset and system documentation, change records) to support the lifecycle of IT services and compliance with legal/contractual requirements, certifications, and accreditations

Support & Operations

· Ensure adoption and effective use of IT tools: train users, provide guidance, and act as an escalation point for complex issues

· Provide hands-on technical support when needed, prioritising business-critical issues

What you’ll bring

· Deep understanding of the Microsoft ecosystem, including Microsoft 365

· Expertise in MDM, Apple Business Manager, and Intune

· Strong infrastructure experience

· Expertise in implementing, configuring, and testing IT solutions

· Familiarity with MFA solutions, specifically Duo and Microsoft Authenticator

· Strong creative and analytical thinking

· Familiarity with ITIL practices and implementation

· Strong stakeholder management across the business and wider Emixa Group

· Experience with the requirements of Cyber Essentials, ISO 27001, and GDPR

· AWS configuration and administration would be an advantage

· Professional certification

· Minimum 5 years’ experience in an IT support role