Job Description

Nestled in the heart of Colorado’s Rocky Mountains, Devil’s Thumb Ranch Resort & Spa offers an unparalleled blend of upscale accommodations, adventure, and authentic Western hospitality just outside of Winter Park. Set on thousands of acres of pristine wilderness in Grand County, the Ranch is an award-winning destination known for its commitment to sustainability, elevated guest experiences, and year-round outdoor recreation. From cross-country skiing and horseback riding to unique dining and spa experiences, team members have the exceptional opportunity to work in a setting that is both inspiring and deeply connected to the natural landscape, all while contributing to a culture that values excellence, community, and innovation. Join us on the Ranch!

Principle Purpose of Job

Support, manage and maintain all Devil’s Thumb Ranch, Vasquez Creek Inn, Volario’s/ Giocondo’s, Headwaters Ecology & Community Center, Wild Horse Cabins, and related properties with all technology, systems and infrastructure. Provide support and customer service for both External and Internal Guests. Areas of focus will include PMS/POS, Wi-Fi, QuickBooks, and Data Plus support on all issues, including assistance with ongoing tasks and projects such as creating new users and assigning appropriate levels of access, advancement in all areas of technology. Assistance with IT/PC support for all entities listed above and related properties, to include but not limited to, the POS/PMS systems, system checks of servers onsite and virtual, troubleshooting Network/VPN, PBX and Wi-Fi systems.

Essential Duties and Responsibilities:

• Maintain strict confidentiality of all DTR data including but not limited to Employee and Guest data, financial information, email, phone and text records.
• Manage telephone switch and telecommunication network
• Provide remote capability to potential outsource vendors.
• Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, phone systems and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Create and maintain disaster recovery system to ensure all programs and databases are currently backed up and easily retrievable
• Assist in development of lodging packages and revenue allocation, assist in managing inventory module and item ID’s, as well as managing the restaurant module and interfaces.
• Train new users on how the Resort Suite system works and standard operating procedures.
• Develop and maintain standardized reports as needed (Including SQL).
• Document and map out existing computers, networks, PBX and servers.
• Perform upgrades, repairs/replacement to hardware, software, or peripheral equipment.
• Resolve user requests for support for Windows, Office, Saflok, Hotsos, Open Table, Room Viewer, Skype, etc.
• Assist and train in all other job duties related to any other IT positions within the department.
• Assist in the implementation and management of an antivirus system which will include applying updates and ensuring proper operation of these systems.
• Ability to support ESXi servers and VEEAM software.
• Develop and maintain a good standing relationship with all support vendors related to IT.
• IT support after hours as needed.
• Other job duties as may be necessary for the successful operation of DTR and its affiliates.

Requirements

• Bachelor’s Degree or equivalent education in an IT field
• Minimum two years experience in an IT field (Hospitality experienced preferred)
• Prior experience with Resort Suite, Data Plus or other PMS & POS software preferred
• Use of network and connectivity systems, A/V equipment, phone systems, Microsoft Operating and user software, Point of Sale systems, Microsoft Exchange, Microsoft Server and Virtual Servers
• Ability to conduct training classes and work with diverse workforce
• Prior experience with enterprise network architecture preferred
• Prior experience with Windows 2008 R2, 2012 Server required
• Prior experience in an advanced ESXi environment strongly preferred
• Requires high level of skill in PC, server level equipment and troubleshooting.
• Requires thorough understanding of networking including switches, routing and TCP/IP.
• Able to communicate and train managers and other employees of the resort through IT issues.
• Ability to make decisions based on only general policies and procedures.
• Able to work well independently and with minimal supervision
• Ability to communicate and work with all levels of employees
• Ability to lift and cary up to 50 lbs and stand for long periods of time.

Compensation Description:

$95,000 - $110,000/yr Competitive pay commensurate with education and experience.

Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable housing options are available for employees working a minimum of 35 hours per week, based on availability.
• Health, Dental, Life & Vision Insurances, plus 401k Employer Match of up to $4,000 annually—if FT, Year-Round employment status.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running, and mountain-biking workshops.
• Opportunities for continued education through tuition reimbursement and professional development programs.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.