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  Microsoft 365
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  Identity Solutions (Azure AD)
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  General Networking
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  Must have experience in supporting end users through Voice, email, and IM.
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  Must have experience in supporting a Cloud native organization.
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  Strong understanding of Windows 10,11& Microsoft office and general system administration.
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  Experience in asset management and setting up laptop/desktops for users.
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  **
  Mandatory requirement
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  Expert level Understanding of Microsoft Cloud related solutions. (Azure, Microsoft 365, and EMS – In-tune/AIP)
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  Experience with ticketing and time tracking procedures.
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  Relentless client-focus, and ability to consistently deliver high-quality customer service.
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  Adherence to workflow best practices: attention to detail, thoroughness, and follow-through.
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  Ability to schedule accurately and effectively balance multiple short and long-term project work for timely completion.
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  Ability to work autonomously and with other members of the technical and operations teams.

Requirements

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  Manage the day-to-day operations of the IT department including network, server infrastructure, hardware, software, and support services.
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  Develop and implement IT policies, procedures, and best practices in line with industry standards.
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  Oversee IT projects, including system upgrades, migrations, and new technology implementations.
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  Conduct daily scrum meetings to review progress, identify blockers, and align priorities within the IT team.
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  Track and review individual and team performance using KPIs, metrics dashboards, and periodic evaluations.
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  Lead and organize brown bag sessions to promote internal learning, skill development, and knowledge sharing among the IT team.
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  Apply project management principles to lead IT initiatives from planning to execution, using tools like Azure DevOps, or similar.
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  Collaborate with other departments to understand technological needs and provide effective solutions.
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  Provide regular leadership reporting, including status updates on ongoing projects, incidents, and strategic IT goals to senior management
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  Manage team workload, set clear expectations, and conduct performance reviews with constructive feedback and coaching.
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  Handle recruitment, onboarding, and development of new team members to ensure the right skill set and cultural fit.
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  Monitor IT systems and troubleshoot issues to minimize downtime.
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  Ensure compliance with relevant laws and regulations (e.g., Soc2 Type 2, etc.).
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  Prepare and manage the IT budget, ensuring cost-effectiveness and transparency.
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  Administer and manage Microsoft 365 services, including user provisioning, licensing, Exchange Online, SharePoint, and Teams through the M365 Admin Center.
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  Maintain asset inventory and ensure proper lifecycle management of hardware and software.
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  Manage vendor relationships and negotiate contracts for hardware, software, and services.
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  Provide technical guidance and mentoring to the IT support team, helping them resolve escalated issues and encouraging skill development
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  Monitor end-user tickets and ensure resolution within defined SLA.
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  5+ years of experience in IT management or a similar leadership role.

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  Leadership and team management skills.
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  Strategic thinking and decision-making abilities.
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  Excellent communication and interpersonal skills.
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  Strong problem-solving and project management capabilities.