IT Liaison & Project Manager
Williamsburg, NY (On-site, Full time)
100 - 130k
Yiddish Speaking Preferred
This role sits at the center of business operations and technology execution.
We are seeking a highly organized, execution-driven IT Liaison & Project Manager to serve as the primary bridge between executive leadership, internal teams, and an external IT provider. This individual ensures that all technical issues, requests, and projects are clearly documented, properly prioritized, and driven through resolution without delay.
This is not a hands-on infrastructure role. It is a coordination, escalation, and accountability role focused on communication clarity, follow-through, and operational continuity.
About the Role
You will act as the single point of contact for all IT-related matters. You will ensure issues do not stall, projects remain visible, and technical communication is translated clearly for non-technical stakeholders.
You must be comfortable operating between executives and technical teams, escalating when needed, and enforcing accountability across vendors and departments.
This role requires strong judgment, composure under pressure, and disciplined documentation.
What You’ll Own
• Serve as the primary liaison between executive leadership, internal staff, and the external IT provider
• Coordinate all IT issues, requests, upgrades, and project initiatives
• Track tickets from creation through resolution, ensuring visibility and follow-up
• Escalate production-impacting or business-critical issues quickly
• Maintain structured documentation within ticketing and tracking systems
• Ensure complete and accurate handoff of business and technical requirements
• Coordinate IT projects, timelines, and deliverables
• Monitor project status and communicate risks or delays to leadership
• Support workflow approvals, prioritization, and change management
• Ensure accountability across all open items
• Identify recurring issues and surface trends
• Maintain strong boundaries between user support and technical escalation
Must-Haves
• Experience in IT coordination, IT support oversight, or IT project management
• Strong understanding of business IT systems and workflows
• Experience working with external IT vendors or managed service providers
• Ability to communicate technical information clearly to non-technical stakeholders
• Strong organizational and documentation skills
• Experience managing multiple priorities simultaneously
Nice-to-Haves
• Familiarity with networking fundamentals and system access management
• Experience supporting executive-level stakeholders
• Experience with ticketing systems and IT documentation tools
• Exposure to project budgeting or vendor cost tracking
What Success Looks Like
First 90 Days
• Establish visibility into all active IT tickets and projects
• Implement clear tracking and escalation processes
• Improve communication flow between internal teams and IT vendor
• Reduce ambiguity around ownership and next steps
First 6 Months
• Shorten resolution time for critical IT issues
• Improve project completion reliability
• Reduce recurring system breakdowns through better coordination
• Build a structured, accountable IT workflow across departments
This role requires professional judgment, leadership presence, and the ability to operate calmly in high-pressure situations. You must be self-motivated and capable of working independently while collaborating across teams.
If you are a structured operator who takes ownership of communication, documentation, and project execution, we want to hear from you.
Email Resume: Joel@maiplacement.com
Apply Online:
https://jobs.crelate.com/portal/maiplacement/job/p3akzfej65irswzbbnufyi8gse-crt=1763071615837
Refer a friend, get up to $1000!
If you are:
🠊A candidate seeking your next great career opportunity
🠊A company seeking a skilled employee to boost your business’s growth
You know that it’s all about finding the right match.
And when you discover that doing it yourself takes time, money, and resources you can’t afford to invest just now, it’s time you met The Recruiting Experts.
We are MAI PLACEMENT:
Leaders in the recruiting industry, our expertise is in mid to executive-level positions. We match highly qualified candidates with open positions in the New York, New Jersey, & Florida regions, providing opportunities for growth & career advancement that well reflect their training, expertise, and valuable skill set.
With our deep understanding of the corporate world and our expert knowledge of human psychology & its effect on recruitment, we match skilled candidates with thriving companies, creating a mutually beneficial partnership that benefits all.
OUR PHILOSOPHY IS SIMPLE:
Ethical recruitment. Successful placement.
By keeping the best interests of all parties in mind, we’ve earned the trust and confidence of both employers and employees. And it’s a compliment we don’t take lightly.
THE MAI PLACEMENT BENEFIT:
💥Extensive corporate knowledge & industry expertise
💥Deep understanding of human nature & psychology
💥Reputation for honest interactions & ethical recruiting
We pride ourselves on the hands-on corporate experience that gives us the insider knowledge required to fill mid to executive-level positions quickly, efficiently, and successfully. And we’re prouder yet of the personalized, dedicated service we provide to all of our clients.
OUR COMMITMENT IS CLEAR:
🠊To help qualified candidates find jobs that match their abilities and skills.
🠊To help thriving companies find the talent they need to continue to grow.
Because when it’s a match, both parties are happy, and both sides benefit.
Looking to make your next career move? Seeking top-tier talent?
👉Visit MaiPlacement.com toda
