Job Description

We are seeking a skilled IT Support Technician (Level 2) to join a fast-paced professional services team. In this role, you will handle escalated technical issues, support infrastructure environments, and collaborate on IT projects. This is a great opportunity for someone with MSP experience who enjoys problem-solving and working across modern cloud and network environments.

Duties / Task to perform

• Handle escalated service tickets from Level 1 technicians
• Troubleshoot issues across Windows Server, Microsoft 365, Entra ID, Azure, and networking environments
• Support Azure Virtual Desktop environments, including host pools and session hosts
• Assist with infrastructure projects, migrations, and deployments under Level 3 guidance
• Execute project-related tasks following documented runbooks and playbooks
• Deploy cybersecurity tools and maintain baseline configurations
• Document all work, solutions, and processes for knowledge sharing and ongoing support

Requirements

• Strong experience with Windows Server (Active Directory, GPO, DNS, DHCP)
• Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• Experience with Entra ID (Conditional Access, MFA)
• Basic administration knowledge of Microsoft Azure
• Hands-on experience with Azure Virtual Desktop (AVD) environments
• Solid networking knowledge (firewalls, VPNs, VLANs, Meraki)
• Experience with tools such as ConnectWise Manage, Hudu, ImmyBot, and NinjaOne
• MSP (Managed Service Provider) experience strongly preferred
• Strong troubleshooting and problem-solving skills
• Ability to follow structured workflows, runbooks, and documentation standards

Schedule & availability

Monday through Friday, 8:00 AM to 5:00 PM (GMT -5-00) Eastern Time (US & Canada), Bogota, Lima

Benefits

• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth