Job Description

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

RAYMOND JAMES STADIUM

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

Legends Hospitality is seeking part-time IT Lead. In this role, you will provide Point-of-Sales (POS) support for Legends Hospitality concession locations at Raymond James Stadium in Tampa, Florida. The position’s primary focus is event-day support for POS terminals, I.T. related infrastructure and leading fellow team members to maintain operational readiness.

This is a part-time position, with hours allocated based on the event schedule. This is an ideal opportunity for an experienced I.T. professional seeking a part-time position in the point-of-sale or IT field. The person who fills this position will succeed if they are available to work flexible hours in a fast-paced, dynamic environment with changing priorities. Event attendance is of primary concern. Applicants should be able to work weekends and evenings or whenever an event is scheduled.

Responsibilities

• Coordinate service in a designated area and assist in directing I.T. Staff assigned.
• Train and mentor new staff
• Monitor stands for consistency of operations during events.
• Ensure that guests are receiving the best possible experience and are satisfied with their visit.
• Assess and prioritize issues and requests accordingly to minimize operational impact.
• Provide level 2 support for all point-of-sale system problems and escalate when necessary
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during, and after events
• Diagnosis of software errors versus hardware breakage
• Conduct basic network troubleshooting
• Aid in cable management efforts and maintain the neat appearance of POS register areas
• Maintain a thorough knowledge of the organization and adhere to all standards and practices

Qualifications

• Availability to work evenings and weekends for all events at the stadium
• Must be available for all Tampa Bay Buccaneers games and all major events.
• Some weekday availability is a plus
• Experience in the IT field and Staff training
• Experience with POS systems
• Experience in hospitality a plus
• Ability to work independently and come up with solutions on the fly in high-pressure situations
• Ability to walk/transport yourself the equivalent of 10,000+ steps at an event (you will not be sitting at a desk)
• Ability to communicate quickly and efficiently via SMS text/Radio
• Ability to lift 30 pounds to move POS equipment as required by the event

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.