Job Description

•Establishes and implements enterprise-level policy and procedure for conducting and maintaining the IT Asset Inventory.
•Plans and implements both current and future system processes, including user interface, and security policies, and motivates the Agency to embrace desired change. 
•Actively maintain IT Requests mailbox to ensure that user issues are delegated and resolved timely. 
•Supports agency users via telephone, e-mail, and in-person to effectively resolve IT requests and meet initiatives. 
•Install and configure applications to include but not limited to; installing, troubleshooting, upgrading, integrating, and maintaining systems, software, workstations, printers, and wireless devices.
•Support and collaborate with team members and other technical staff to resolve IT requests.
•Prepare the facilitation of video conferencing for users. 
•Schedule shipping of equipment to facility locations.
•Receive and document inbound equipment. 
•Perform equipment surplus.
•Maintain real-time hardware, software, and phone peripherals electronic inventory system.
•Replenish equipment inventory as needed not to impede the operation of ITU or the agency.
•Provide technical and application training to interns. 
•Complete other duties, tasks, or projects as assigned.
•Provides field coordination and planning for the effective use of management information systems.