Job Description

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org

PAY RATE: $25.13 - $26.45 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

AND PURPOSE

The Information Technology Inventory Clerk is a member of the IT Department and supports both Corporate headquarters and remote program locations by tracking and monitoring all IT hardware inventory, including: desktops, laptops, monitors, speakers, , keyboards, projectors, docking stations, printers, telephones (land-line and cellular), copiers, cameras and other miscellaneous accessories. Coordinates the issuing of IT inventory to users, collecting this inventory from departing users, scheduling upgrades as may be needed, ensuring all inventory is properly decommissioned prior to re-issuing or disposal of outdated hardware.

DUTIES AND RESPONSIBILITIES

• Maintains Information Technology hardware inventory records and IT tracking system (tag with Bar Codes, perform inventory data entry); maintains service and parts inventory, keeps storeroom in secure, orderly fashion.
• Receives and records incoming inventory; verifies accuracy of shipments, inputs into IT tracking system; maintains inventory sheets completed by users receiving possession of hardware.
• Coordinates with IT Operations Manager to meet new hardware requests, facilitating delivery of inventory to users by preparing systems and records prior to installation or delivery; collects replaced hardware, decommissions returned systems.
• Performs on-site inventory of existing IT assets, across Los Angeles County.
• Coordinates with IT Support team to have sufficient service and parts inventory on hand to meet regular IT Service Requests
• Assists IT “Help Desk”, handling incoming IT Service Requests via e-mail, telephone and hard copy
• Other duties as may be required by Director of Technology

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• An essential function of this position requires incumbents to report to the office.
• Maintains IT hardware, service and parts inventory records and storeroom; Records incoming inventory, tag and inputs into IT Tracking System
• Travels to various VOALA locations to perform IT inventory
• Coordinates with IT Operations Manager the delivery of inventory to users; regularly updates IT Tracking System
• Coordinates with IT Support Team the service and parts inventory needed to meet IT Service Requests
• As needed, receives incoming IT Service Requests
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to lift boxes up to 50lbs frequently
• Has reliable transportation to travel to various VOALA locations
• Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:

• Associates Degree in Computer Science or related field. Or
• Two years IT-related experience

EXPERIENCE:

• One year of experience in Information Technology department operations

PREFERRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science
• Prior help desk experience preferable

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.