Job Description

Location: Orlando, FL

Job Type: Part-time (16–20 hours/week)

At Stax, our IT team works diligently to ensure a smooth first-day experience by providing new employees with MacBooks that are ready for immediate use. We are currently enhancing this workflow through our Zero-Touch initiative, which utilizes Apple Business Manager, Jamf, and AI agents to ship fully configured devices directly to our team members. To support this evolving, future-ready infrastructure, we are seeking an Orlando-based team member to help manage and maintain our existing deployment operations.

As an IT Intern, you'll be the hands-on owner of MacBook deployment and decommissioning out of our Orlando office. You'll learn the full lifecycle of enterprise hardware at a fintech company, work alongside our System Admin II, Technical Support Specialist, and Sr. Director of IT, and get exposure to how a real IT team operates under SOC 2 and PCI-DSS — including how we're putting enterprise AI tools like Claude, Gemini, and Microsoft Copilot to work across our workflows.

Key Responsibilities & Objectives

• MacBook Deployment for new hires and refresh cycles, including:
  • Unboxing and physically setting up devices by installing required software
  • Coordinating shipping for remote employees and prepping desk pickups locally
• MacBook Decommissioning for returns and offboarding, including:
  • Receiving returned devices and logging them in asset management
  • Removing Apple IDs, clearing MDM profiles, Erasing devices via Disk Utility
  • Prepping clean devices for redeployment or disposal
• Gain experience in managing the lifecycle of IT support tickets by performing initial triage and troubleshooting, ensuring all issues are resolved according to established SLAs.
• Hardware and peripheral maintenance for conference rooms, common areas, and desks
• Gain hands-on experience by supporting the deployment and implementation of internal software and applications
• Maintain high data hygiene across asset management and ticketing systems
• Other duties as assigned

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, or a related field
• Working familiarity with macOS; Windows experience a plus
• Detail-oriented with the discipline to follow a multi-step SOP without skipping steps
• Strong written and verbal communication skills
• Self-starter able to work independently after training
• Comfortable with standard business software (Google Workspace, Microsoft Office)
• Able to lift and relocate computer equipment up to 60 lbs
• Available to work on-site at our Orlando office
• Familiarity with terminal/shell commands are a plus
• Curiosity about scripting, automation, and enterprise AI tooling a plus