Job Description

Position Summary

Put your technology skills into practice at Nemacolin, where technology plays a critical role in creating exceptional guest, member, and associate experiences across a complex luxury resort environment. As an Information Technology Intern, you will gain hands-on exposure to end-user support, hospitality technology, networking, systems administration, technical problem-solving, and emerging technologies while learning how reliable, responsive technology enables seamless daily operations. This paid, full-time internship gives you the opportunity to apply classroom knowledge in a dynamic, Forbes- and AAA-rated resort environment, work alongside experienced IT professionals, and complete an experiential project aligned with your academic learning objectives.

What You Will Create

• Seamless technology experiences by serving as a trusted first point of contact for associates, management, and resort guests experiencing technical challenges, providing thoughtful support that keeps their day moving smoothly
• Effective solutions to technology challenges through troubleshooting common hardware, software, application, and network connectivity issues, including support for Microsoft Office 365 and Windows 11
• A responsive IT support experience by providing phone-based technical assistance, accurately documenting work orders, and coordinating timely technician support when an issue requires additional expertise
• Reliable connectivity throughout the resort by assisting with the installation and removal of telephone and data cabling when needed
• Secure and organized system access by creating, modifying, and disabling user accounts across various systems while supporting the department’s operational needs
• Meaningful professional growth through an experiential project focused on an internship-specific learning objective, giving you the opportunity to connect academic concepts with real-world technology challenges in luxury hospitality

What You Can Expect

• A fast-paced, service-focused technology environment supporting both associates and guests across a large luxury resort property
• Exposure to a broad range of IT functions, including application support, hardware and software troubleshooting, networking, telecommunications, user account administration, technical support, and emerging technology
• Regular interaction with associates, members of management, resort guests, and IT technicians, giving you the opportunity to develop both technical expertise and polished communication skills
• Opportunities to explore how evolving technologies, including artificial intelligence, can support productivity, problem-solving, and the delivery of exceptional service
• A schedule that may include varied hours, evenings, weekends, and holidays based on operational needs
• A full-time internship experience designed to complement your collegiate IT, computer science, or related academic program
• The opportunity to complete an experiential project that connects your academic learning objectives to practical work within a luxury hospitality environment

What You Bring

• Curiosity, composure, and a genuine desire to understand how technology can make a difference in a service-driven environment
• Ability to troubleshoot problems, ask thoughtful questions, and communicate technical information in a clear, approachable way
• Willingness to take ownership when an issue crosses your desk and an understanding that excellent IT support is ultimately about people
• Ability to approach each interaction with professionalism, patience, and a solutions-oriented mindset
• Curiosity about emerging technologies, including artificial intelligence, and an interest in understanding how they can be used thoughtfully and responsibly in the workplace
• Adaptable demeanor while navigating shifting priorities
• Confidence to work through unfamiliar challenges while continuing to learn

Qualifications

• High school diploma required
• Current second- or third-year student enrolled in an accredited collegiate IT, computer science, or related program, with a minimum 3.0 GPA
• At least one year of experience with LAN/WAN technologies
• Commitment to a consecutive 12-week internship, as required by the intern rotation
• Continuous authorization to work in the U.S. for the duration of the internship
• Ability to work varied hours, including evenings, weekends, and holidays

Additional Information

The skills and abilities outlined above are typically developed through academic study combined with practical customer-facing experience. This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities associated with this position. Responsibilities may change or be assigned as needed to support operational excellence, business needs, and exceptional guest service standards.