Job Description

Responsibilities:

• End-User Support:
• Provide first-line technical support to end-users, addressing hardware, software, and network issues.
• Assist with the setup, configuration, and troubleshooting of computer systems and peripherals.
• Respond to IT support requests via various channels in a timely and professional manner.
• Hardware and Software Maintenance:
• Assist in the maintenance, repair, and inventory management of computer equipment.
• Support software installations, updates, and license tracking.
• Identify opportunities for hardware and software improvements.
• Documentation and Records:
• Maintain accurate records of IT assets, configurations, and support activities.
• Assist in creating and updating technical documentation, user guides, and knowledge base articles.
• Contribute to the maintenance of an organized IT inventory.
• Network Support:
• Provide basic assistance in resolving network connectivity issues.
• Collaborate with network team members on network-related tasks.
• Follow IT support engineer’s arrangement for assistant task.

Requirements:

• College or above degree in a relevant field such as computer science, information technology, or a related discipline.
• Proficiency in troubleshooting and problem-solving related to computer hardware, software, and network issues.
• Familiarity with operating systems (Windows).
• Knowledge of common office software applications and productivity tools.
• Basic understanding of IT infrastructure, including servers, routers, and switches.
• Ability to perform software installations, updates, and configurations.
• Familiarity with remote desktop support tools and techniques.
• Strong verbal and written communication skills are essential for interacting with end-users and documenting issues and solutions.
• The ability to explain technical concepts to non-technical users in a clear and understandable manner.
• Excellent customer service skills and a desire to help end-users with their technical problems.
• Patience and empathy in dealing with users, especially those who may be frustrated or inexperienced with technology.
• English skill for daily work.