General Position Summary:
The IT Intern’s role is to provide first-tier hardware and software technical support for computers, telephones, mobile
devices, and other equipment to the corporate and store locations. This includes receiving, prioritizing, documenting
and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to
maintain expectations. The person will troubleshoot problem areas (in person, by telephone, remote support tools,
ticket system, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
Strategy & Planning
· Evaluate documented resolutions and analyze trends for ways to prevent future problems.
· Notify management of emerging trends in incidents.
Acquisition & Deployment
· Assist in software releases and rollouts and communication to the end users.
· Recommend, schedule, and perform PC, Mac, printer, phone and other IT related equipment improvements, upgrades,
repairs, and patches.
Operational Management
· Creating and maintaining user accounts and assistance with passwords resets and multi-factor authentication
· Accurately record, track, and document the service desk request problem-solving process, including all successful and
unsuccessful decisions made, actions taken through to final resolution.
· Test fixes and follow up with end user to ensure problem has been adequately resolved.
· Perform post-resolution follow-ups to help requests.
· Identify and learn appropriate software and hardware used and supported by the organization.
· Other duties as assigned.
Levin Furniture & Mattress has a long history of supporting the communities in which we work and live. With furniture and mattress stores in the Pittsburgh and Cleveland areas, we offer a wide range of home furnishings and accessories that meet the needs of today’s customers.
Our success is driven by the commitment of our associates to provide customers with a great experience from the moment they enter our showroom to the time their furniture is delivered. We are proud to be recognized by our customers as the top Pittsburgh Furniture store.
It is our goal to make furniture and mattress shopping an exciting and positive experience. Please feel free to stop by our PA and Ohio furniture showrooms. We will be happy to assist you and answer your questions. If you need assistance, feel free to reach out to us at customerinquiry@levinfurniture.com.
Pittsburgh Furniture Stores (and surrounding areas): Monroeville, Wexford, Curry Hollow (Pleasant Hills), South Hills (McMurray), Robinson (The Pointe), Mt. Pleasant, Greensburg, State College and Altoona.
Pittsburgh Mattress Stores (and surrounding areas): Butler, Cranberry, Washington, Mt Lebanon, Robinson and Shadyside.
Cleveland Furniture Stores (and surrounding areas): Oakwood Village, Mentor, Middleburg, Canton, Avon and Niles.
Cleveland Mattress Stores (and surrounding areas): Mayfield Heights, Stow, and Strongsville.
Robert Levin along with brothers John and Matt Schultz, co-CEO's, lead the company. The Schultz brothers also own and operate John V Schultz Furniture in Erie, PA as well as Ashley Homestores in Erie, Pittsburgh and Youngstown, OH markets.
