Job Description

The IT Intern will support the Information Technology team with day-to-day technical support, system maintenance, user access, equipment setup, documentation, and technology projects. This internship provides hands-on experience with enterprise technology, IT service delivery, cybersecurity practices, and business applications while contributing to a reliable and effective technology environment.

DUTIES AND RESPONSIBILITIES:

Technical Support

• Provide first-level support for common hardware, software, and system-related issues.
• Assist employees with password resets, account access, and basic troubleshooting requests.
• Support the setup, configuration, and maintenance of laptops, desktops, printers, and mobile devices.
• Document support requests and resolutions in the IT service management system.
• Escalate complex or unresolved issues to the appropriate IT team member.

Systems & Infrastructure Support

• Assist with user account administration, access provisioning, and permission reviews.
• Support workstation imaging, software deployment, equipment inventories, and technology refresh activities.
• Assist with system updates, hardware upgrades, and routine technology maintenance.
• Help maintain accurate IT asset records, procedures, and technical documentation.
• Participate in projects involving network, server, cloud, or collaboration technologies.

Cybersecurity & Compliance

• Support cybersecurity awareness initiatives and promote safe technology practices.
• Assist with access-control reviews, security documentation, and compliance-related activities.
• Help monitor and document security alerts or potential vulnerabilities under team guidance.
• Support data protection, privacy, and information security projects.

Business Applications & Project Support

• Assist with testing and implementation of new technology solutions and system enhancements.
• Support business applications, including Microsoft 365 and other enterprise platforms.
• Gather and analyze information for IT reports, projects, and process-improvement initiatives.
• Create and update user guides, job aids, process documentation, and training materials.

TYPICAL KNOWLEDGE AND SKILLS:

• Ability to work independently and collaboratively in a hybrid work environment.
• Strong interpersonal, verbal, written, and customer-service communication skills.
• Working knowledge of Microsoft Windows and Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Basic understanding of computer hardware, software, networking, and troubleshooting concepts.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Demonstrated flexibility and the ability to adapt positively to changing priorities and technologies.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Ability to manage multiple tasks, prioritize workload, protect confidential information, and complete assignments with accuracy and follow-through.

POSITION QUALIFICATIONS:

• Legal Age: 18 Years
• Rising senior enrolled in an accredited college or university program with a minimum 2.5 GPA.
• Pursuing a degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Computer Engineering, Data Analytics, or a related field.
• Relevant coursework, technical projects, help desk experience, or prior internship experience is a plus.

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