Job Description

Who We Are

Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.

We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.

What You’ll Do

Your future starts here! The Helpdesk Technician Intern will provide front-line support to our internal customers and work on a variety of technology projects. This is a part time position.

Responsibilities:

• Monitors and maintains the organizational computer system's daily performance.
• Provides technical support, troubleshoots and resolves urgent technical issues, while responding to help requests in person and by phone.
• Identifies and escalates complex issues to management.
• Compiles daily or weekly issues log for management.
• Installs and repairs computer hardware and software, cleans computers, and runns diagnostic programs
• Writes user manuals and trains staff as needed.

What You’ll Bring

Qualifications:

• Working towards a degree in an IT field or a combination of experience and IT certifications
• Working knowledge of Google Workspace, Chrome OS, Microsoft Windows, and VMWare Horizon is a plus, but not required.
• Excellent customer service skills
• A true passion for technology

What You’ll Get

• No Sunday work
• Weekly pay
• Quarterly bonuses based on profitability
• On-site wellness facility available 24 hours a day