Job Description

Posting number: 191485

Department: Department of Commerce

Job classification: Program Assistant

Posting type: Open

Categories: IT and Computers, Internship, Software

Welcome to South Carolina. The new headquarters of American innovation.

The South Carolina Department of Commerce (S.C. Commerce) is committed to maintaining the state’s long-term competitiveness while building a modern economy — one that is diverse, supporting businesses at every phase of their lifecycle, while allowing people to live and work where they love.

As one of 22 cabinet agencies, S.C. Commerce is the state’s lead economic development agency. Its mission is to create economic opportunities to increase choices for all South Carolinians, which it does by supporting new and existing businesses and partnerships that fuel emerging industries such as life sciences, headquarters, and advanced energy. To drive the state’s advanced energy potential and global impact, S.C. Commerce helped organize the SC Nexus for Advanced Resilient Energy (SC NEXUS), designated as one of 31 federal Technology and Innovation Hubs in 2023. A national leader in foreign direct investment, South Carolina extends its international reach with representation in Europe and Asia, ensuring the state remains a top, global business destination from launch to legacy.

Job Purpose:

This position assists customers with technical issues or questions relating to computer hardware or software devices. Additionally, this role takes phone calls from customers or communicates with them through messaging platforms, helps customers diagnose technical issues over the phone, and speaks with them about installing hardware or software on their computers.

Job Responsibilities:

• Offers technical support to users by responding to questions and concerns.
• Assists in troubleshooting by analyzing, identifying, and diagnosing issues and symptoms using established processes and procedures.
• Assists in monitoring the status and operations of data center infrastructure, network systems, console systems, and peripheral equipment. Monitors daily batch processes using tools provided.
• Installs, configures, troubleshoots, and maintains customer hardware and software.

Examples of duties

A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Basic knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations. Basic complex problem-solving skills. Moderate complex analytical skills. Ability to communicate effectively, both in writing and verbally, with customers, peers, and management.