Job Description
Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What You'll Do:
- Provide first- and second-line technical support to Emma employees, freelancers, and contact center agents across all regions, resolving hardware, software, and access issues within SLA targets.
- Manage incoming tickets, emails, and Teams requests end-to-end — logging, triaging, resolving, and escalating as needed to ensure timely closure.
- Configure, maintain, and troubleshoot company systems, tools, and applications (e.g., Office 365, endpoint management, ticketing platforms), ensuring uptime and optimal performance.
- Document new system implementations, configuration changes, and process improvements to build a reliable internal knowledge base.
- Assist Senior IT team members with systems rollouts, process improvement initiatives, and cross-functional project work.
- Manage the full lifecycle of computer hardware, video conferencing equipment, and network infrastructure — including setup, inventory, maintenance, and basic troubleshooting.
- Support ad hoc IT initiatives and administrative tasks as assigned.
Who We Are Looking For:
- Undergraduate college students who are currently pursuing a Bachelor's degree in Information Technology, Computer Science, or a related field.
- Has 12 academic units or less in the current or upcoming semester.
- Can report onsite for atleast twice a week.
- Familiarity with ticketing/helpdesk systems and basic reporting.
- Working knowledge of Microsoft client products, including Office 365 administration.
- Strong communication and collaboration skills, comfortable interacting with global, cross-functional teams.
- Detail-oriented with a proactive, ownership-driven mindset toward documentation and process improvement.
- Basic understanding of network infrastructure and hardware troubleshooting is a plus.
- Can commit to atleast 6-months internship.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
