Job Description

Global IT specialist Arvato Systems supports major companies in Digital Transformation. About 3,300 staff in over 25 locations stand for in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

As a part of the Bertelsmann-owned Arvato Group network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

Arvato Systems Malaysia has been operating since 2005 and has been one of the key development hubs for its headquarters based in Germany. As a diverse and dynamic organization, we pivot on our agility as a group to provide effective and quality performance whilst emphasizing work-life balance. As a business that truly values the welfare of our employees, we focus on and promote work-life balance through various ways and measures to ensure and upkeep a high level of employee satisfaction throughout their careers.

Responsibilities:

• IT Support and Incident Management
  • Assist in logging and tracking IT incidents and service requests via the Jira ITSM system.
  • Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues.
  • Help document recurring incidents and contribute to root cause analysis
  • Learn to manage tickets, prioritize issues, and maintain SLA compliance.
• Hardware, Network, and System Support
  • Support the setup, installation, and maintenance of laptops, printers, and meeting room VC equipment (e.g., Microsoft Teams Rooms).
  • Assist in basic network troubleshooting (LAN/Wi-Fi, connectivity, and access issues).
  • Participate in system monitoring and help update documentation for infrastructure changes.
• Asset Management:
  • Help maintain accurate IT asset inventories (hardware, software, and licenses).
  • Support in preparing and updating asset tagging, documentation, and disposal records.
  • Learn procurement and vendor coordination processes by shadowing IT Executives during vendor engagements.
• Security and Compliance:
  • Assist the team in enforcing security policies and good practices to ensure data and system protection.
  • Support documentation for ISMS compliance and internal audit preparation.
  • Participate in awareness activities related to cybersecurity and compliance.
• Learning and Development
  • Gain exposure to ITIL service management principles and incident handling best practices.
  • Collaborate with internal teams on IT improvement and digitalization initiatives.
  • Attend training sessions or workshops as assigned to enhance technical and soft skills.

Qualifications

Requirements:

• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field
• Basic understanding of computer hardware, networks, and operating systems.
• Familiarity with Microsoft Office 365 and interest in learning ITSM tools (e.g., Jira).
• Strong problem-solving and analytical thinking skills.
• Eagerness to learn, adaptable to a fast-paced environment, and demonstrate professionalism and integrity.
• Willing to go the extra mile to ensure tasks are completed on time and to high standards.

Data Protection Notice:In accordance with the Personal Data Protection Act (PDPA) 2010, the personal information you submit will be used solely for recruitment and selection purposes related to this vacancy. Your data will be retained until the successful candidate has been hired and officially onboarded. Thereafter, unless you have provided explicit consent for us to consider you for future opportunities, your data will no longer be actively retained in our recruitment system in line with our data protection practices.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here

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