Main accountabilities
• Execute the daily operations of first line IT support, according to procedures and work instructions for support activities
• Ensure overall service quality and service levels can be measured by making sure a ticket of every support intervention is available.
• Actively support our business by providing first line IT support including analysis, resolution and clear communication to end users o Resolve standard requests such as password resets, configuration of access rights to IT systems, o Deliver basic functional support on business systems such as O365, ERP, CRM, BI, ..
o Investigate and analyse correlation between individual issues in order to assure correct urgency, impact and associated coordination is established o Troubleshoot complex issues prior to handover to 2nd line support
• Continuously improve the IT service delivery in close collaboration with the corporate IT Service Coordinator both in terms of optimizing the end-2-end support processes as optimizing the tooling
• Proactively develop and promote end-user documentation or self-service options towards end-users
• You are the ambassador of a larger IT community.
The Ideal Candidate
We are looking for a proactive personality that is ready to work in an international rapidly changing and challenging environment, who is passionate about IT, with the following experience, educational background and interpersonal skills:
• You have 1 to 3 years of experience in IT support
• You have a background in IT
• You work in team with your colleagues and teamlead IT ServiceDesk
• You are customer oriented with a problem-solving attitude
• You are able to guide and direct with all levels of employees and management.
• You have excellent communication skills towards end-users
• You can work under stress and are able to dynamically prioritise your work or escalate when needed
• You are familiar with client computing, modern workplace and Office365
• You are familiar with Microsoft products
• Experience with ITIL or certification is a plus
• You work comfortably in an international setting • Excellent proficiency in English
As a leading global innovation service provider in the specialty chemicals and food ingredients industry, we are committed to creating value for principals and customers whilst providing a great work environment and career opportunities.
Azelis has 4,200+ employees across 65 countries worldwide. We work with around 2,800 principals to provide a diverse range of innovative products/services to 63,000+ customers.
Our industry-dedicated sales teams have specialist product and application knowledge, combined with business know-how, enabling us to add value in all business relationships.
We’re always looking to add new talent to our team and encourage and support the personal and professional growth of all employees.
Specialties include:
Life Sciences: Personal Care, Home Care & Industrial Cleaning, Pharma & Healthcare, Food & Nutrition, Animal Nutrition, Agricultural & Environmental
Industrial Chemicals: CASE, Electronics, Essential Chemicals, Fine Chemicals, Advanced Materials & Additives, Chemicals, Lubricants & Metal Working Fluids, Other Applications, Textiles, Leather & Paper
At Azelis, our partnerships with customers and principals remain at the heart of our activities. As a leading global innovation service provider, our entrepreneurial approach to doing business is reflected in our can-do attitude.
Across our network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance along the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated and unique digital service to customers and attractive business opportunities to principals.
Striving to create a positive impact on the environment and communities around the world, we are top-industry-rated by Sustainalytics. Azelis is a leader in sustainability.
We aim to provide effective, sustainable, and reliable solutions. Our business is your business.
