Job Description

DESE Research, Inc is seeking an Information Technology Intern to support day-to-day IT operations with a focus on Microsoft 365 and Azure cloud environments. This role is designed for a motivated individual seeking hands-on experience in modern enterprise IT, cloud services, identity and access management, and endpoint support. The intern will work closely with IT staff to assist in maintaining secure, reliable, and well-documented technology services.

Key Responsibilities

• Assist with administration and support of Microsoft 365 services, including:
  • Entra ID (Azure AD)
  • Exchange Online
  • SharePoint Online
  • Microsoft Teams
• Support basic Azure cloud operations, including:
  • Resource review and documentation
  • User and role assignments
  • Monitoring and troubleshooting under supervision
• Provide Tier / Tier 2 support for:
  • User account issues
  • Device onboarding and troubleshooting
  • Application access and permissions
• Assist with endpoint management activities (e.g., Intune, device compliance, patching validation)
• Document IT procedures, configurations, and troubleshooting steps
• Support cybersecurity best practices, including MFA, least privilege, and secure configuration standards
• Participate in IT projects, audits, or system improvements as assigned
• Collaborate with internal IT staff and, where applicable, managed service providers

Required Qualifications

• Currently enrolled in or recently completed a degree program in:
  • Information Technology
  • Computer Science
  • Cybersecurity
  • Information Systems
  • or equivalent practical experience
• CompTIA A+ certification (required)
• Foundational understanding of:
  • Microsoft Windows operating systems
  • Microsoft 365 cloud services
  • Basic networking concepts (DNS, TCP/IP, VPN)
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and security requirements
• Clear written and verbal communication skills

Preferred Qualifications

• Familiarity with Azure or cloud computing concepts
• Exposure to Intune, endpoint management, or device compliance
• Experience working in a ticketing or service desk environment
• Interest in cybersecurity, cloud administration, or systems engineering
• Understanding of IT security fundamentals (MFA, RBAC, least privilege)

bout DESE

For the past 43 years, DESE has provided industry-leading technical and engineering solutions in the fields of Defense, Energy, Space, and Environment. As a small, family-oriented business, DESE provides a compelling benefits package including a generous profit-sharing plan, competitive salaries, and perhaps most importantly, the opportunity to work alongside talented professionals leveraging cutting-edge technologies to solve complex and engaging problems.

Why employees love working for DESE:

At DESE, we are committed to creating a company that is known for its respect and care for employees. We understand that happy employees are what keeps our business going and we strive to provide the best opportunities for each individual working on our team! Here are a few reasons you will love working here:

• Competitive health, dental and vision insurance with affordable premiums

• Flexible work schedules

• Two different flexible spending account options

• Company paid life insurance with options for employee paid additional

• Performance bonus program

• Education reimbursement program

• Company paid personal leave for approved philanthropic activities

• Vacation, Sick & Holiday leave

• Robust 401k profit sharing plan

• Opportunities for internal promotions

• Employee referral incentive program

• Rewards and gifts for service anniversaries

Disability Accommodation for Applicants – DESE Research, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following alternative email address or phone number to contact us about your interest in employment with us: hrandsecurity@dese.com or 256-837-8004x123