Job Description

IT Infrastructure Specialist - Customer Tech

Department: Information Technology 500003

Employment Type: Full Time

Location: Sterling Heights

Reporting To: Jeff Duncan

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create:

The IT Infrastructure Administrator – Customer Technology supports the stability, performance, and reliability of the technology deployed at customer cafés, events, and micro-market locations. This entry-level role works under the guidance of the IT Infrastructure Manager – Customer Technology and senior infrastructure team members, providing hands-on support and learning across networking, systems, and customer-site technologies. The role serves as an escalation point from IT Support for basic
infrastructure issues while building greater technical skills over time. This position offers strong growth potential into advanced infrastructure, cloud, or network engineering roles.

• Assist with the installation, configuration, and support of customer-site infrastructure, including networks, POS hardware, and related systems.
• Support monitoring of system availability, performance, and connectivity at café, events, and micro market locations.
• Respond to escalated issues from the IT Support team and follow documented troubleshooting procedures.
• Perform routine maintenance tasks such as patching, upgrades, and equipment replacements under supervision.
• Assist with basic network troubleshooting involving LAN, Wi-Fi, VPN, and connectivity issues.
• Support inventory tracking, asset updates, and documentation for customer-site technology.
• Maintain technical documentation, diagrams, and standard operating procedures as directed.
• Work closely with Infrastructure Administrators and the IT Infrastructure Manager to learn best practices and standards.
• Participate in customer-site deployments, upgrades, and technology refresh initiatives.
• Follow security standards and operational procedures when working with infrastructure and customer environments.
• Identify opportunities to improve processes, documentation, and support efficiency.
• Performs other related duties as assigned.

Ingredients for Thriving:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
• Foundational skills understanding required.
• Foundational understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Familiarity with Windows/Linux operating systems and basic server or endpoint administration concepts.
• Ability to follow troubleshooting processes and escalate issues appropriately.
• Strong problem-solving skills and a willingness to learn new technologies.
• Good communication skills with the ability to work with technical and non-technical users.
• Detail-oriented with a focus on accuracy and documentation.
• Ability to work effectively as part of a team in a service-driven environment.
• Interest in growing into infrastructure, cloud, or network administration roles.

Location(s) & Logistics:

• Prolonged periods of sitting at a desk and working on a computer.
• The role will be hybrid with locations in Sterling Heights and Troy. Remote candidates only in MI, OH, IN, and NY can apply.
• Occasional Travel is required for this role to visit customer sites and warehouses

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits