▶︎ Job Details
・Job Title: IT Infrastructure Project Leader
・Client: Japanese IT Company
・Working Location: New York NY
・Working style: Hybrid (2 days in-office required)
・Employment Type: Full-time/ Exempt
・Salary: 70-100K / per year
・Benefit: Full benefit(Health Insurance, 401 Match)
・Visa Support: N/A
・Working Hours: 9:00 AM – 5:30 PM (1-hour lunch)
・Language: English (Fluent)
▶︎Key Responsibilities:
• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
• Enforce quality of service guidelines and maintain overall customer satisfaction
• Travel to data centers or client sites for on-site technical work
• Support infrastructure projects in collaboration with Project Managers and external vendors
• Troubleshoot infrastructure issues with distributors and manufacturers
• Analyze incident trends and propose preventive solutions and process improvements
• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams
▶︎ The right candidate will possess:
• Strong analytical mindset and sound judgment
• Continuous focus on quality, efficiency, and service improvement
• Strong organizational skills and commitment to high-quality work
• Ability to handle difficult interpersonal situations related to support issues
• Ability to execute under management direction while collaborating with internal teams and users
• Excellent written and verbal communication skills in English
▶︎ Required Qualifications & Skills:
• Design and implementation experience in:
- Cloud Solutions (AWS, Microsoft 365)
- Virtualization (vSphere, Hyper-V)
- Virtual Desktop
- Windows Server (Active Directory, Entra ID, Intune, Exchange)
- Unix Server (Redhat, SMTP server)
- Authentication Infrastructure (SSO, Entra ID, Okta)
• Strong operation and troubleshooting skills in:
- Monitoring tools (AWS CloudWatch, SolarWinds)
- Active Directory, GPO
- Authentication and Access Privilege
- Security tools (SES, Defender, Cybereason, Deep Security)
• Experience working with stakeholders on support-related issues
• Basic Japanese language skills (required for communication with Tokyo HQ)
▶︎Certifications (Preferred):
• AWS
• Microsoft 365
• Security certifications
• ITIL
• PMP
Cinter Career aims to help job seekers find rewarding jobs while providing businesses with top-tier talent to meet their goals. We support our customers’ growth through technology and by connecting excellent professionals with roles that let them flourish.
Founded in 2019, Cinter Career is an extension of Cinter Networks. Cinter Networks was created in 2015 as an IT Managed Services Provider. While providing our IT Solution Services to clients in the local and global markets, we realized that companies are always looking for talented employees but do not always have the resources dedicated to finding those individuals. That’s the reason Cinter Career was born.
Cinter Career provides not only a reliable source for Information Technology Professionals and Engineers to find jobs, but also any kind of office talent that a company might need, such as Administrative Office Managers, Accountants, Logistics/Supply Chain Management, Sales and Marketing, Analysts, Financial Professionals, Mechanical/Industrial Engineers, and many others.
Here at Cinter, our satisfaction comes from yours. Our goal is to help hardworking professionals meet their career goals while assisting businesses with finding the best talent.
