Job Description

IT Infrastructure Operations Manager

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The IT Infrastructure Operations Manager is responsible for the reliability, availability, and operational excellence of HP’s on-prem enterprise infrastructure. This role oversees daily operations across compute, storage, virtualization, data center facilities, and backup/DR platforms—delivered through a combination of internal engineering teams and managed service providers (MSPs). The manager ensures stable, secure, and cost-effective operation of highly available production environments across HP’s dual–data center architecture.

The position partners closely with Engineering, Architecture, Cybersecurity, Global Service Management, and multiple MSPs to execute HP’s infrastructure strategy, deliver continuous improvement, and maintain compliance with corporate, SOX, and security standards.

Responsibilities

Operational Leadership

• Lead daily operations for HP’s on-prem infrastructure, including Windows/Linux compute, VMWare/KVM/Hyper-V virtualization, HPE XP and mid-range storage, SAN infrastructure, and data center facilities.

• Govern the operational performance of MSPs delivering infrastructure support services, ensuring compliance with SLAs, KPIs, contractual obligations, and HP policies.

• Conduct regular service reviews, performance evaluations, capacity discussions, and operational drills with MSP partners.

• Maintain uptime, reliability, and operational discipline across mission-critical workloads with defined SLAs.

• Oversee incident, problem, and change processes aligned with HP’s ITSM framework, ensuring rapid restoration and controlled change execution.

High Availability, DR & Resiliency

• Govern HA capabilities within each data center using snapshots, replication, clustering strategies, and automated recovery workflows.

• Oversee MSP execution of SAN replication, DR procedures, failover readiness testing, and recovery runbooks between HP’s peer data centers.

• Partner with Architecture and Engineering to modernize DR strategy, enhance resiliency, and maintain lifecycle currency.

Team Leadership & Development

• Manage and develop a blended operational team consisting of HP employees and MSP resources.

• Provide direction, mentorship, and prioritization guidance across internal and external teams.

• Manage operational escalations, on-call rotations, and staffing alignment to business needs.

Automation, Monitoring & Continuous Improvement

• Drive automation adoption across MSP and internal teams for patching, provisioning, event remediation, and configuration consistency.

• Strengthen observability and monitoring capabilities, including event correlation and intelligent alerting.

• Ensure MSP participation in continuous improvement programs, problem-management activities, and operational optimization initiatives.

Security, Compliance & Governance

• Ensure MSP adherence to HP security baselines, patch compliance, vulnerability remediation timelines, and audit requirements.

• Validate MSP execution of hardening, access controls, and operational security practices.

• Maintain compliance with corporate governance, SOX, and infrastructure standards.

Financial & Vendor Stewardship

• Participate in budgeting, forecasting, lifecycle planning, and cost optimization for infrastructure assets and services.

• Manage MSP financial alignment, including consumption tracking, invoice validation, and contract performance.

• Partner with Procurement and Vendor Management on renewals, contract modifications, and supplier performance health checks.

• Evaluate emerging technologies and improvements to sourcing models to maximize operational and financial value.

Education & Experience Recommended

Required

• 7+ years of infrastructure operations experience in large enterprise environments.
• 3+ years leading teams and/or MSPs supporting mission-critical on-prem workloads.
• Strong experience with enterprise storage (HPE XP/Peer Persistence, SAN replication), compute, virtualization (KVM/Hyper-V), and backup technologies (HPE StoreOnce).
• Demonstrated success managing high-availability and DR across multiple data centers.
• Experience managing service providers, vendor SLAs, and operational contracts.
• Working knowledge of automation (PowerShell, Ansible, Python) and configuration management.
• Strong familiarity with ITIL processes.
• Excellent communication and stakeholder management skills.

Preferred

• Experience with HP or similar global enterprise organizations.
• Familiarity with FinOps practices and cost transparency.
• Certifications: ITIL, Microsoft, Red Hat, HPE Storage/Compute certifications.

Success Measures

• SLA compliance and measurable improvement in MSP performance.
• Reduction in Sev-1 incidents and faster MTTD/MTTR across blended teams.
• Increased automation coverage across MSP and internal operations.
• Higher DR readiness and improved resiliency outcomes.
• Strong audit performance and reduced security vulnerabilities.
• Consistent delivery of operational commitments and high team engagement.

Cross-Org Skills
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking

Impact & Scope
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Software

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"