Job Description

Job Summary:

The Information Technology (IT) Infrastructure Manager is responsible for designing, implementing, and supporting systems at IDI’s multi-site distribution organization.. This is a working manager role, with hands-on management of IT infrastructure and security, supporting the evaluation and enhancement of business systems, and overseeing third-party IT support, data, and communications vendors. Additionally, the IT Infrastructure Manager directs the HelpDesk and infrastructure staff, providing day-to-day oversight, setting goals and objectives, developing career plans, and offering job performance feedback.

Compensation: $130K to $165K

Responsibilities/Duties:

• Leadership
• Develop, maintain and execute the IT infrastructure roadmap & strategy.
• Lead infrastructure modernization efforts, including cloud migration, network upgrades, and mobility.
• Lead projects, ensuring technology standards and security practices are followed.
• Provide guidance and mentoring to all infrastructure and HelpDesk staff.
• Forecast and manage the IT infrastructure budget.
• Conduct IT feedback sessions with senior leaders.
• Vendor Management
• Develop, maintain, and enhance partner relationships with technology vendors.
• Negotiate contracts, pricing, terms and conditions.
• Hold vendors accountable for delivering projects on time and under budget.
• Technical Engineering
• Lead system architecture, design, network configuration, wireless deployments, server management, and troubleshooting.
• Perform hands-on work in virtualization (VMware), cloud services (Azure), identity management (Entra ID), and networking (Fortinet / WatchGuard).
• Develop and maintain all network and systems documentation including network diagrams, standards, and policies.
• Consistently deploy IT assets, such as desktops, laptops, mobile devices, and printers.
• Deploy IT infrastructure to new and relocated branches.
• Infrastructure Operations
• Oversee the HelpDesk, ensuring superior customer experience.
• Manage cloud platforms, voice systems, network infrastructure, storage, and disaster recovery.
• Continuously improve availability, security and performance of infrastructure.
• Develop, track, and present team Key Performance Indicators (KPIs).
• Maintain PCI compliance.
• Identify and remediate infrastructure vulnerabilities.
• Other Duties:
• Perform other duties as beneficial to IDI.

Leadership Competencies:

• Leads Self
• Communicates Effectively, and Candidly
• Drives for Results
• Demonstrates Accountability
• Takes Initiative
• Collaborates
• Leads Others
• Selects Top Talent
• Develops Others
• Thinks Strategically
• Builds a Strong Culture

Qualifications/Skills:

• Technical Proficiency:
• 5+ years of network administration, design and support, including:
• DNS
• Multi-site Wide Area Networks
• VPNs
• Routing
• Multi-layered switching / VLANs
• Firewalls
• TCP/IP
• Wireless access points
• Network monitoring and performance management solutions
• 5+ years of experience with Active Directory, M365 Administration, and Entra ID.
• 5+ years of experience with Windows Server and VMware administration.
• 3+ years of experience with cloud hyper scalers. Microsoft Azure preferred.
• Strong working knowledge of Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) security systems.
• Communication and Training:
• Must be able to communicate clearly with stakeholders and senior-level personnel
• Ability to establish and maintain effective working relationships with supervisors, co-workers, and vendors.
• Organizational Skills:
• Demonstrate strong organizational and interpersonal skills.
• Demonstrate regular attention to detail and critical thinking skills.
• Ability to multi-task, work both independently and as part of a team in a fast-paced environment.
• Ability to meet project deadlines.
• Business Acumen:
• Gain a solid understanding of all company business processes.

Education/Experience:

• Bachelor’s degree in computer science or information systems preferred, or 10+ years of equivalent experience.
• 3 – 5 years in infrastructure leadership.