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  Design, implement, and maintain robust IT infrastructure for restaurants and the Restaurant Support Centre (RSC),ensuring minimal downtime in a QSR trading environment.
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  Manage LAN, WAN, Wi‑Fi, VOIP, and cloud infrastructure to support restaurant operations, head office users, and remote connectivity.
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  Ensure 24/7 operational readiness for store systems where required, including POS systems, back‑office systems, and connectivity plan, coordinate, and execute infrastructure upgrades and maintenance activities with minimal disruption to restaurant trading hours.

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  Ensure network security, data privacy, and system integrity across all restaurant locations and the RSC.
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  Manage and maintain firewalls, web application firewalls, and security policies (e.g. FortiGate firewall environments)
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  Oversee the Microsoft 365 security stack, including Exchange Online Protection (EOP), Defender/ATP, and identity protection measures.
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  Administer Azure Active Directory, including access controls, conditional access policies, and identity lifecycle.management.
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  Ensure compliance with internal IT standards, security policies, and relevant data protection and information security regulations.

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  Oversee technical support delivery to KFC restaurants and RSC users, both remotely and onsite where required.
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  Act as an escalation point for complex infrastructure, network, and system‑related incidents.
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  Ensure consistent store technology standards are maintained, including hardware, printers, scanners, and wireless access points.
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  Support the roll-out of new restaurant openings, refurbishments, relocations, and closures from an IT infrastructure perspective.

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  Manage Microsoft Intune for device compliance, configuration management, and endpoint security
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  Oversee SharePoint and OneDrive for Business environments to support collaboration, document management, and  data governance
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  Ensure reliable integration between cloud platforms and on‑premise or store‑based systems.
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  Maintain accurate and up‑to‑date system documentation, network diagrams, configuration records, and asset information.

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  Lead, coach, and manage IT Support Officer(s) to ensure high levels of service delivery and technical capability.
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  Allocate work, monitor performance, and support skills development within the IT support team.
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  Manage relationships with third‑party vendors, ISPs, VOIP providers, and hardware suppliers.
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  Identify infrastructure risks, equipment shortages, and manage procurement processes in line with business requirements.

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  Maintain accurate records of incidents, service requests, system changes, assets, and maintenance schedules.
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  Contribute to IT strategy development, budgeting, and infrastructure roadmaps.
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  Pro-actively identify opportunities to improve system performance, reliability, security, and cost efficiency.
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  Provide regular reporting on infrastructure health, risks, incidents, and service level performance.

Requirements

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  Matric (Grade 12) – essential.
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  IT Diploma / Degree or equivalent professional qualification.
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  3–5 years’ experience in an IT Infrastructure, Systems, or Network Support role.
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  Proven experience supporting multi-site environments (retail or QSR environment will be advantageous)
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  Strong working knowledge of network infrastructure, including LAN, WAN, Wi‑Fi and VOIP.

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  Experience with Microsoft 365 administration, including:
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  Azure Active Directory.
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  Exchange Online Protection (EOP) / Defender.
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  SharePoint and OneDrive for Business.
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  Intune device management experience.
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  Experience with firewalls and network security (FortiGate and Web Application Firewalls advantageous)
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  Experience managing wireless networks (e.g. Ubiquiti Access Points)
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  Solid troubleshooting skills across hardware, software, and network environments.
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  Ability to work under pressure in a business‑critical operational environment.

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  Core Competencies:
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  Demonstrates strong capability in managing networks, servers, cloud platforms, security, and end‑user environments to ensure system availability and performance.
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  Analyses complex technical issues, identifies root causes, and implements effective, sustainable solutions in a time‑critical environment.
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  Applies best practices to maintain network integrity, data security, and compliance across all systems and locations.
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  Ensures consistent, reliable IT support to stores and head office, prioritising business continuity and minimal operational disruption.
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  Plans, coordinates, and executes system upgrades and infrastructure changes with minimal risk to live operations.
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  Effectively manages third‑party service providers, vendors, and internal stakeholders to meet service level expectations.
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  Guides, supports, and develops direct reports to build technical capability and service excellence.

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  General Competencies:
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  Sound decision‑making and problem‑solving ability.
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  Clear verbal and written communication skills.
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  Strong customer and service orientation.
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  High attention to detail and accuracy.
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  Effective planning, organising, and prioritisation.
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  Ability to work under pressure in a fast‑paced environment.
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  Accountability, reliability, and ownership of tasks.
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  Adaptability and willingness to learn.