Job Description

Job Location Irondale - IRONDALE, AL 35210 Position Type Full Time Travel Percentage Up to 25% Job Shift 1st Shift Job Category Information Technology

Purpose

The IT Infrastructure Engineer I maintains and manages the daily operation of HC3's computer network infrastructure to maximize operational efficiency and productivity, while minimizing downtime and disruptions for end users. This role also provides technical oversight and guidance to other IT team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests.

Responsibilities

The responsibilities for this position include the following:

• Maintain and administer computer networks and infrastructure.
• Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems.
• Assist other personnel with escalated end user service support tickets.
• Replace faulty network hardware components when needed.
• Procure network equipment and coordinate with third-party vendors as needed for installations and configurations.
• Optimize network performance through ongoing monitoring and troubleshooting.
• Administer and schedule system upgrades, vulnerability patching, and firmware updates.

Qualifications

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Self-starter and self-directed while able to collaborate effectively within a team, as well as follow company policies, processes, and procedures
• Able to understand the perspective of the end user in all service interactions
• Able to multi-task and work in a fast-paced, deadline-driven environment
• Able to interact with employees and clients at all levels
• Able to adapt and learn quickly when technology or processes change
• Analytical and resourceful problem solver
• Attentive to details
• Makes effective use of time and complete tasks efficiently and on time
• Excellent follow-up skills and initiative to ensure support requests are resolved in a timely manner

Education, Experience, and Certifications

Required

• Bachelor's degree in Information Technology or related field, or equivalent job experience
• 2 years of experience in the IT field
• Intermediate experience with system hardware, software, and operating systems
• Experience with cloud solutions such as Microsoft 365, Google Workspace, and AWS
• Familiarity with networking concepts such as TCP/IP, DNS, and DHCP
• Experience with Active Directory and Group Policy administration
• Knowledge of switches, firewalls, and advanced infrastructure
• Familiarity with server applications such as SQL Server and RDS
• Experience with voice technologies and phone systems

Preferred

• Intermediate experience with Fortigate and Cisco switches and firewalls, Veeam backup platform, VMware, and AWS

Supervisory Responsibility

This role has no supervisory responsibilities.

Work Environment

This role is based in Irondale, AL and is expected to work regularly at the HC3 office. This position may be approved for some remote work at the discretion of management and in compliance with the Remote Work and Access Policy.

Travel

This role requires little to no travel; travel to other HC3 office locations may occasionally be needed.

Physical Demand

This role will require using a computer for long periods of time while either sitting or standing. May occasionally be required to climb, bend, squat, and lift and/or move up to 40 pounds.

Position Type and Expected Hours

This is a full-time position with responsibilities that may require night and weekend work in order to perform scheduled maintenance or other tasks as required during non-business hours.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.