Job Description

This role will manage the Malaysia-based IT Operations Center (ITOC) while providing regional leadership and oversight for Global Infrastructure Services teams, the Service Desk function. You will ensure operational excellence, driving issue resolution, coordinating projects, developing team capabilities through coaching and training, and overseeing shift operations. You will serve as a key point of contact for stakeholders and senior management, escalating critical issues and fostering effective collaboration across onsite and remote teams to support business objectives.

Responsibilities

• Monitors and supports IT infrastructure, including both on-premises and cloud-based environments.
• Analyzes, troubleshoots, and resolves security, system, platform, network, and infrastructure alerts, including those related to performance, availability, and capacity.
• Investigate incidents using monitoring tools, accurately diagnose issues, and resolve or escalate to the appropriate teams when necessary.
• Identify trends in system, network, and security alerts, contributing to continuous improvement initiatives that results in the development of an original concept for process changes or a documentation model that constitutes a new intellectual contribution.
• Collaborate with internal teams, vendors, and external partners to resolve operational and security-related issues
• Support and mentor junior analysts.
• Leads low to medium complexity operational projects and coordinates activities with next-tier teams. Contributes to projects of low to high complexity and performs infrastructure changes according to the given design. Authors new concepts, designs changes and provides own solutions for projects.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• We require 7 or more years of experience in IT, with a preference for IT Infrastructure.
• We require a basic understanding of network and systems administration. Desired knowledge on following areas: Networking, Cloud, Systems Administration, Service Management, Cybersecurity, Software Development, End-user Support.
• Desired experience with: vCenter, Solarwinds Orion, PRTG, ITSM, Routing/Switching, Cisco, Meraki, Palo-Alto, CrowdStrike, Catalyst Center, Azure, AWS, and Alibaba.
• Excellent communication skills, with the ability to effectively engage stakeholders at all levels.
• We require people management skills.
• Desired certs and degrees on areas: Networking, Cloud, Systems Administration, Service Management, Cybersecurity, Software Development. Certs examples: CCNA, MCSA, CCISP, CISM, ITIL, and CompTIA.

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process , so that we can do better today than yesterday.