At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Provide technical support to end users by diagnosing and resolving hardware, software, network, and Microsoft 365-related issues. Ensure timely resolution of incidents and service requests, maintain high levels of customer satisfaction, and support the organization's IT infrastructure through effective troubleshooting, user administration, and adherence to service management processes. Ensuring full adherence to all IT and security compliance requirements.
This role requires strong technical expertise, problem-solving skills, and a customer-centric approach to deliver reliable and efficient IT support services.
Support Model: Rotational shifts with mandatory on-site support; work-from-home is not applicable.
Support Model: Rotational shifts with mandatory Work from Office only. Work-from-home is not applicable.
Required Skills
• 4 year Bachelors Degree (Preferred)
• 2 or more years of experience (Preferred)
• This job does not have supervisory duties.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Incident Management, Information Technology (IT) Infrastructure, Infrastructure Monitoring, IT Infrastructure Support, Problem Resolution
Shift Time
Shift A (India)
Recruiter Info
Dipti Murudkardsudh@allstate.com
About Allstate
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here
At Allstate, we're advocates for peace of mind and a good life. And that comes through in everything we do.
From building innovative teams that truly understand our customers' needs, to challenging each other to develop our careers in a meaningful way, and finally to the incredible results we're able to achieve together.
See how we’re creating a better future through innovation, advocacy, and empowering people and communities.
