Job Description

· Hardware Lifecycle Management: Provide end-to-end oversight of the laptop ecosystem, including

procurement, OS imaging (configuration), and deployment for both new hires and existing staff.

· Support & Maintenance: Serve as the primary point of contact for hardware diagnostics, component

upgrades, and peripheral troubleshooting. Coordinate repairs and lifecycle maintenance to minimize

employee downtime.

· Inventory Control: Maintain a rigorous log of all company assets, including serial numbers, warranty

status, and software assignments.

· Server Maintenance: Manage on-site or cloud servers, ensuring regular backups, security patches,

and 99.9% uptime.

· Connectivity: Monitor and optimize office Wi-Fi, LAN, and Firewall settings to ensure high-speed,

secure internet access.

· Data Security: Maintain a secure computing environment by managing antivirus software and

enforcing data encryption standards in alignment with data protection policies and client requirements.

· Telephony: Manage the office EPABX system, telephone extensions, and VOIP configurations.

· AV/VC Management: Set up, troubleshoot, and maintain audio-visual equipment for conference

rooms and company events like townhall.

· SaaS Management: Oversee the administration and licensing lifecycle for enterprise platforms,

including M365, Zoho, SAP B1, Google Workspace, and various CRM tools and internal portals.

· Identity Management: Administer user lifecycles (onboarding/offboarding). Manage backups and

permissions for Exchange, OneDrive, and SharePoint, including the oversight of security credentials

and folder-level access.

Requirements

· A minimum of 6- 8 years of experience in IT Support or Infrastructure Management.

· Expert knowledge of Windows/Mac OS, laptop hardware, and server architecture.

· CCNA (Networking) or Microsoft Certified Solutions Associate (MCSA) is a plus.

· AZ-104 Azure Administrator Associate certification is a plus

· A proactive attitude toward fixing technical glitches before they impact business.