Seniority Level: Entry level
#Talent
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Samson and crafting meaningful moments are what inspire us.
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.
That’s Who We Are: Come and OWN IT.
What's in it for you:
Seeking language professionals to join our Digital Employee Experience Team in Prague! If you speaks Dutch or German and English - join us and grow your tech career within AB InBev!
Our Digital Employee Experience (DEX) Team in Prague is responsible for delivering IT support to the 10,000+ colleagues across 9 countries in 4 languages. In the position of IT Helpdesk, you will be a point of contact for our European employees who need technical support with the applications we work with.
We have a focused onboarding program, and are happy to accept applicants with no IT experience, but with a desire to start a career in IT. We also welcome more experienced IT experts, and there are plenty of opportunities to grow your tech career within AB InBev.
What will you be doing:
Support as being POC for all European employees who need technical support with the applications we work with, through Omnichannel (phone calls, video calls, IT tickets)
Remotely troubleshoot their enquiries with guidance of our extensive knowledge base .In case the task is too complex, you can forward it to Level 2 and 3 support.
You will record all information into resolution logs of our ticketing system
You will work on additional service/process improvements projects, as our team is always focused on improving customer satisfaction and automation of repetitive tasks.
We will help you achieve your goals by focusing on development, giving a possibility of career growth, access to coaching and mentoring as well as formalized training.
You will not be taking calls all day long, we offer time during your working day to support on improvements or to work on your personal development
What you will bring:
We’re looking for candidates fluent in English and one of the following languages: German or Dutch or French.
University degree or equivalent work experience
Interest in computer systems, mobile devices and other technology products.
Collaborative and communicative attitude
Passion about contributing to a supportive, inclusive, and thriving team culture
Build your career with us
We recruit for mindset, ambition, cultural fit, and growth opportunities.
UNIQUE CULTURE
We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.
BRANDS EVERYONE LOVES
We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.
GROWTH OPPORTUNITIES
Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.
#LI-ABI ZoneEUR
As a company, we dream big to create a future with more cheers. We are always looking to serve up new ways to meet life’s moments, move our industry forward and make a meaningful impact in the world. We are committed to building great brands that stand the test of time and to brewing the best beers using the finest ingredients.
Our diverse portfolio of well over 500 beer brands includes global brands Budweiser®, Corona® and Stella Artois®; multi-country brands Beck’s®, Hoegaarden®, Leffe® and Michelob ULTRA®; and local champions such as Aguila®, Antarctica®, Bud Light®, Brahma®, Cass®, Castle®, Castle Lite®, Cristal®, Harbin®, Jupiler®, Modelo Especial®, Quilmes®, Victoria®, Sedrin®, and Skol®.
Our brewing heritage dates back more than 600 years, spanning continents and generations. From our European roots at the Den Hoorn brewery in Leuven, Belgium. To the pioneering spirit of the Anheuser & Co brewery in St. Louis, US. To the creation of the Castle Brewery in South Africa during the Johannesburg gold rush. To Bohemia, the first brewery in Brazil.
Geographically diversified with a balanced exposure to developed and developing markets, we leverage the collective strengths of approximately 167,000 colleagues based in nearly 50 countries worldwide.
