WE’RE HIRING FOR AN IT HELPDESK TECHNICIAN AT PHILIPPINES!

Excis is a global IT support leader globally, driven by
innovation and collaboration. We’re looking for proactive IT Helpdesk
Technician to deliver exceptional first-line technical support to our internal
users and clients. The ideal candidate is proactive, technically sharp, and
able to provide a world-class customer experience while resolving issues
efficiently and accurately. This role is perfect for someone who can handle a
fast-paced environment, communicates clearly, and takes ownership of resolving
everyday technical challenges. Join us for a rewarding career in a supportive,
family-like environment where you’ll look forward to coming to work every
day.

What You’ll Do:

• 
  Serve
  as the first point of contact for IT incidents and service requests via
  phone, ticketing system, email, or chat; troubleshoot and resolve L1
  issues including Windows/macOS login, VPN/remote access, password
  resets/MFA, printer/peripheral issues, basic network troubleshooting,
  Office 365/Google Workspace support, application
  installation/configuration, and account requests.
• 
  Manage
  ticketing system by creating, updating, and closing tickets with accurate
  notes and resolution steps; prioritize tasks based on SLAs and severity;
  ensure high first-call resolution rates; escalate complex issues to L2/L3
  teams with full documentation.
• 
  Communicate
  clearly and empathetically with users; provide professional, timely
  updates; take ownership of issues until full resolution; maintain
  knowledge base articles for recurring problems.
• 
  Assist
  with user onboarding/offboarding including account setup and equipment
  preparation; support basic endpoint security tasks such as antivirus
  checks and patching confirmation; follow ITIL processes for incident,
  request, and escalation management.
• 
  Monitor
  security alerts; escalate and coordinate with higher levels as needed;
  promote proactive problem prevention; maintain documentation and standards
  for incident management.

• 
  Required
  Experience: 1–2+ years of IT helpdesk or technical support experience
  (preferred); solid understanding of Windows 10/11, basic macOS
  troubleshooting, Active Directory (password resets, account unlocks),
  Office 365 admin basics, VPN/remote desktop technologies.
  ​
• 
  Core
  Technical Skills: Strong diagnostic and problem-solving skills.
  ​
• 
  Communication
  & Management: Excellent English communication skills (written and
  verbal); time-management skills to handle multiple tasks; customer-centric
  mindset and positive, solution-oriented attitude.
  ​
• 
  Preferred
  Ticketing & Processes: Experience using ticketing systems (Jira,
  Zendesk, Freshservice, ServiceNow); familiarity with ITIL foundations.
  ​
• 
  Advanced
  Nice-to-Have: Basic networking knowledge (DNS, DHCP, IP addressing);
  experience with cloud platforms (Azure, Google Workspace, AWS basic
  support).

Why Join Us:

At Excis, your work matters as part of a dynamic, hands-on team where technical expertise directly enhances user satisfaction and operational success. The company offers a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Employees enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence with offices in over 50 countries. Clear performance expectations provide a defined growth path toward L2 support roles and beyond. Comprehensive training and certification support covers CompTIA A+, ITIL foundations, and Microsoft credentials in a collaborative team setting. Opportunities abound to work with modern tools, enterprise technologies, and cloud platforms like Azure and AWS. Ready to make a difference and grow your career? Apply now to join Excis in the Philippines and lead IT support excellence!