BDO Ireland

IT Helpdesk Technician

BDO Ireland  •  Dublin, IE (Onsite)  •  14 days ago
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Job Description

IT Helpdesk Technician

Department: IT

Employment Type: Full Time

Location: Dublin

Reporting To: Colette Kenny

BDO Ireland are seeking a skilled IT Technician to join our growing team, providing exceptional technical support both onsite and remotely. The ideal candidate will have a passion for delivering professional and friendly assistance to end-users while effectively managing and resolving IT incidents. This role requires a meticulous approach to logging, analysing, and prioritizing issues, ensuring timely resolution or escalation when necessary.

If you have a strong background in laptop support, application installations, Active Directory tasks, and Office 365 administration, along with a knack for providing top-notch user support across various platforms and devices, we want to hear from you.

Key Responsibilities

  • Providing IT support in a professional and friendly manner both onsite and remotely.
  • Accurately log, analyse, prioritise, and solve (or escalate if required) I.T. incidents, always ensuring that the ticket is updated on the IT Helpdesk ticketing system.
  • Assist end users in the resolution of incidents using both remote-control tools and desk-side support.
  • Hardware support & maintenance (e.g. Reimaging of computers)
  • Software installations & support
  • Active Directory Task
  • Office 365 Setup & Administration
  • General user support for office applications, O365, Windows 10, iPhone / iPad, and Corporate Mobile device/Smart Phone Support.
  • Support and management of multi-function devices.
  • Provide IT Support for in house meetings & events with audio visual equipment.

Skills, Knowledge and Expertise

  • Minimum of 1 year experience in a similar role.
  • Excellent interpersonal skills with a proven ability to communicate on various levels with peers, customers, and external parties.
  • A good working knowledge of Microsoft Office 365.
  • Experience in supporting Windows 10 & 11 in a corporate environment.
  • Strong desire to learn and improve skills and knowledge.
  • Proven troubleshooting and problem-solving skills.
  • Familiarity with remote-control tools and desk-side support techniques.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • Strong verbal and written communication skills.
  • Excellent team player with a team-oriented mindset.

Benefits

  • Generous annual leave, with flexibility to purchase additional days.
  • Coverage of relevant professional subscriptions.
  • Access to a contributory pension scheme.
  • Health and wellbeing services.
  • Career development opportunities.
  • Flexible remote working options.
  • Family-friendly leave policies.
  • Complimentary coffee and onsite gym.
  • Modern office in a central Dublin location.
BDO Ireland

About BDO Ireland

BDO Ireland is different. Because of our people.

Our people are as unique as you are. We’re more than machines. We have the spark and the vision to connect with your business and adapt to your needs. We pride ourselves on solving your problems - with practical, actionable and human insight. We bring intelligence, empathy, and purpose. We listen, we understand, we think - we deliver. That's why you can count on us.

With offices in Dublin, Limerick and our international network of 1,728 offices in 167 countries, we have the knowledge and global experience to find and deliver the solution that’s right for you.

Because what BDO offer is not just audit, tax, consulting or advisory. It’s more than that.

IDEAS | PEOPLE | TRUST

Industry
Accounting & Tax
Company Size
201-500 employees
Headquarters
Dublin, IE
Year Founded
1982
Website
bdo.ie
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