Fehr & Peers

IT Helpdesk Technician

Fehr & Peers  •  Los Angeles, CA (Onsite)  •  18 hours ago
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Job Description

Fehr & Peers fosters a unique IT culture, prioritizing collaboration and innovation over strict control. We value working together and mutual trust to implement IT solutions that support our skilled professionals. We’re looking for a Helpdesk Technician in the Los Angeles area, who enjoys solving problems with others and knows a lot about technology. We provide comprehensive training so that our technicians are able to confidently respond to a wide range of engineering solutions and make sure business operations are running smoothly. Through self-study, mentoring, certifications, and interactions across the company, this role offers many opportunities for growth and specialization.

Responsibilities

  • Provide IT support to multiple office locations both remotely and onsite
  • Demonstrate initiative and always maintain the highest degree of professional conduct, as a representative of Corporate Services
  • Install and provide support for software and licensing
  • Work to completion, monitor for after actions, and track Helpdesk trouble tickets
  • Deploy, manage, and assist in the maintenance and/or diagnosis and repair of IT devices, including phones, laptops, desktops, tablets, handheld devices, printers, and peripherals
  • Seek opportunities to improve knowledge, skills, and performance
  • Provide input for and/or document procedures and best practices
  • Perform routine audits of systems and software
  • Take after-hours calls and provide availability for off-hours emergencies
  • Regularly travel to our offices nationwide to provide IT support

Qualifications

  • 2-3 years of IT help desk or desktop support experience
  • Ability to work both independently with support from other team members on a highly effective and responsive IT team
  • Administrator-level knowledge of Windows 10/11 operating systems
  • Fluency with Microsoft Office Suite and Microsoft 365
  • Strong understanding of networked PCs and peripherals in a MS Active Directory environment
  • Willingness to learn and apply AI-assisted tools
  • Excellent communication skills in person, over the phone, via email, and by instant message
  • Strong customer service combined with a positive attitude
  • Patience with and empathy for staff as customers
  • Valid driver’s license and dependable vehicle for work-related trips with mileage reimbursement
  • Ability to lift 50 pounds
Benefit Highlights:
Medical, Dental, Vision, Life and Disability Insurance.
401(k) Plan with matching and profit sharing.
Flexible Spending Accounts.
Commuter Benefits.
Paid Vacation, holidays and sick leave.
8 weeks of Paid Parental Leave.
Mentoring and Career Development programs.
Research and Development group participation, and more.


EEO: Fehr & Peers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in the workplace. We welcome applicants of diverse backgrounds, and hire without regard to race, color, creed, religion, sex, gender identity or expression, sexual orientation, marital or parental status, national origin, ancestry, citizenship, age, disability, genetic information, political affiliation, military service or any other characteristic protected by law.
Nondiscrimination: Fehr & Peers ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964. If you need more information or special assistance for persons with disabilities or limited English proficiency, contact Human Resources
Fehr & Peers

About Fehr & Peers

We are a transportation planning and engineering firm with 24 offices and over 400 staff nationwide. Since 1985, we’ve partnered with public and private clients to design safer, more effective ways for people and goods to move—creating spaces where everyone can thrive, today and for generations to come.

Bringing together data, technology, and the lived experiences of the communities we serve, we help clients make confident, well-informed decisions. Along the way, we’ve earned national recognition for raising the bar on how transportation projects are planned, designed, and delivered. Many of our first clients still trust us with their transportation needs after decades of collaboration—a testament to the strong partnerships we build and the innovative mindset we bring to every project.

Through these long-standing community relationships and ongoing investments in research and development, we continue to influence the future of transportation while mentoring the next generation of industry leaders. Our mission is to empower every employee to develop effective and innovative transportation solutions that improve communities. We ensure that every decision supports this mission by encouraging creativity, accountability, and collaboration. We are an equal opportunity employer and strive to create an inclusive culture that embraces fresh ideas.

Whether you’re looking to collaborate or join our team, we’d love to connect. Explore our current openings by visiting the Jobs tab.

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Walnut Creek, CA
Year Founded
1985
Website
fehrandpeers.com
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