The Career Works

IT Helpdesk / Technical Support / IT Support

The Career Works  •  Hong Kong, HK (Onsite)  •  16 days ago
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Job Description

Our client is a large Investment Bank is looking to hire IT Helpdesk / Technical Support / IT Support.

Responsibilities

  • Work in Large scale environment with 5 days’ work.
  • Provide day to day monitoring, support, and administration to in-house users.
  • Provide technical support service to all departments.
  • Assist users for software or hardware troubleshooting and problems solving.
  • Incident management.
  • Report operation risk to Team Lead.
  • Maintain and update knowledge base including but not limited to technical documents and procedures.
  • Identify and resolve technical issues, provide root cause analysis of each incident.
  • Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
  • Ensure all the desktop computer systems are working properly.
  • Online response user questions and assign the Tickets

Requirements

  • Proven work experience as Desktop Support, Technical Support, or similar experience
  • Hands-on experience with Windows/Mac environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex hardware and software issues.
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • 1 Years’ relevant support experience in Financial industry is a plus.
  • Good command of written and spoken Mandarin and English is a plus.


Interested individuals can press apply now or email their updated resume to info@thecareerworks.com

The Career Works

About The Career Works

TheCareerWorks Ltd. was founded in 2001 by professionals with experience in IT, operations, consulting & recruitment.

Our Aim

To provide friendly and helpful services to our candidates and be a reliable and professional resource for recruiting managers in Hong Kong and throughout the Asia-Pacific region.

Our objective is to form partnerships with our clients and candidates.

Our Recruitment Process

We believe in transparency of process and provide both clients and candidates with regular updates to demonstrate our thoroughness.

We take the time and try to understand our clients. It is only with this understanding that we can maximize our impact and add real value. We believe that we can only be successful to the extent that we are able to understand your operations, corporate culture and business strategy. We invest time up front insuring that we understand our clients.

Our process focuses on a strong research where we will look at all the potential candidates in a particular field and assess them according to a multi-tier process that includes screens for; motivation, cultural fit, stability history of creating impact or exceeding expectations, ethics, and depth of experience and knowledge of the particular industry and the specific job function.

In our experience the more we work with one client the smoother the process becomes. Each time we work with the same client we gain a deeper understanding of their requirements and this enables us to tailor our service to suit their needs, timelines and specifications, which directly benefit our clients.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Admiralty, HK
Year Founded
2001
Website
thecareerworks.com
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