Join an international customer experience and support company that delivers high-quality technical assistance services to global clients.
As an IT Helpdesk Support Specialist, you will be responsible for assisting users with technical issues, troubleshooting incidents, and ensuring smooth day-to-day operations. You will act as the first point of contact for users, providing professional support and ensuring a positive customer experience.
The role offers the opportunity to work in a multilingual environment while developing your technical and customer service skills within a structured support organization.
As an L2 Support Specialist, you will manage more complex technical issues, investigate incidents in greater depth, and work closely with internal technical teams to resolve customer problems efficiently.
Previous experience in technical support, helpdesk, or IT-related roles is required.
Requirements
Benefits
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.
By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.
CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).
We are the global market leader in international tech CX recruitment. Why?
Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.
Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.
Join us on our journey to shape the future of global recruitment and talent mobility!
www.cbtalents.com
