Job Description

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Provide First and second level support to End users for daily business and Exercises/Operations Preparation;

- Manage Incidents, Fulfilment Requests and Changes on the ITSM ticketing system;

- Troubleshoot and resolve hardware, software, and network issues related to Windows clients;

- Document, track, and resolve IT support tickets within the established SLAs;

- Assist users with password resets, account lockouts, and access permissions;

- Provide guidance and training to end-users on IT systems and software;

- Escalate unresolved issues to appropriate support levels;

- Install, configure, and maintain Windows operating systems (e.g., Windows 10, Windows 11) and applications on users' workstations using the deployment/configuration tools available (e.g SCCM);

- Manage Active Directory accounts, including user creation, group policies, and access control;

- Monitor system performance and troubleshoot performance-related issues;

- Deploy and update patches, security updates, and antivirus definitions;

- Assets management: Maintain an inventory of hardware and software assets;

- Provide support for peripheral devices such as printers, scanners, and mobile devices;

- Provide support to VTC systems;

- Assist with troubleshooting and resolving network connectivity issues;

- Coordinate with network teams for configuration or changes affecting Windows clients;

- Ensure compliance with IT security policies and procedures;

- Conduct regular checks to ensure Windows clients are protected against malware and unauthorized access;

- Assist in responding to and mitigating security incidents involving client systems;

- Create and maintain documentation for standard operating procedures (SOPs), Operating Instructions (SOIs) and troubleshooting guides;

- Provide regular status updates and reports on ongoing IT tasks and projects;

- Conduct training sessions and create materials to help users better utilize IT systems;

- Provide proactive tips and best practices for using Windows-based tools effectively;

- Proper handling of PFE equipment;

- During the performance of the contract, the Contractor shall operate as an integral part of the Purchaser's IT support organization, delivering on-site IT support services;

- On-Site Job;

Who You Are:

- Minimum of 3-5 years of experience in supporting IT end users' devices, hardware and software;

- Proven experience as system administrator, particularly with Windows clients;

- Proficiency in troubleshooting hardware, software, and network issues;

- Knowledge of Active Directory, Group Policy, and Windows Update management;

- Familiarity with IT best practices (ITIL) and tools;

- Experience with IT service management (ITSM) tools;

- Experience with SCCM/Configuration Manager for deployment of: Windows Baseline, Applications and Patches;

- The contractor providing the services under this SOW is required to hold a valid NATO SECRET security clearance;

- Qualified and experienced personnel;

- English language proficiency;

- Use of ITSM system mandatory;

- Immediate escalation of blocking issues;

- End-user impact must be minimized;

- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred;

Nice to have:

- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent;

- Experience with remote desktop support tools and virtualization environments;

- Working knowledge of ITIL processes





What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!