Job Description

Manatal: IT Helpdesk & Security Manager

About the Company

This is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. It is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. It has a global presence, is trusted by thousands of businesses in over 135 countries, and is recognized by Forbes as Best Recruiting Software of 2024. Our goal is to transform the entire hiring process by making it simple, efficient, and enjoyable for recruiters, hiring managers, and candidates alike. Our mission is to offer the best-in-class AI-powered technologies to empower small, medium, and large businesses in their staffing & recruitment transformation.

About the Role

We are seeking a proactive and experienced IT Helpdesk & Security Manager professional to join our dynamic team. The ideal candidate excels in troubleshooting technical issues, managing IT systems, and ensuring security across all company-managed assets.

This role focuses on providing exceptional support to employees, ensuring seamless IT operations, and maintaining secure and efficient systems. As a key member of the IT team, you will also play an essential part in employee onboarding and offboarding processes while managing hardware, software, and access records.

We are looking for a detail-oriented, service-driven professional who thrives in fast-paced environments and values making a positive impact on the organization.

Responsibilities

IT Helpdesk

• Install, upgrade, support, and troubleshoot software/firmware for company-managed assets.

• Use tools and methodologies to load, copy, and customize operating system configurations for deployment.

• Performs remedial repairs and preventative maintenance on computers, laptops, printers, and any other authorized equipment.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

• Coordinate with vendor(s) to support and resolve technical issues.

• Resolve and update Service Desk tickets within SLA and update stakeholders for L1/P1 cases.

Operational Support

• Provide friendly, courteous, and quality systems support to all employees.

• Smoothly manage onboarding and off-boarding processes, guiding new employees through our ecosystem.

• Ensure all internal tools and software are updated.

• Working with the Senior HR Manager to perform operational tasks related to health & safety.

• Responsible for tracking hardware, software inventory, and access records.

• Coordinating with Finance to facilitate payment approvals, equipment purchases, and budget tracking related to HR operations and employee needs.

Qualifications

• Experience in managing a technology Service Desk or Help Desk preferred (e.g. Jira Service Desk, ZenDesk, or similar tools)

• Bachelor's degree in Computer Science, Information Technology, or other related fields.

• Ability to build effective, collaborative professional relationships with clients and colleagues.

• Comfortable working autonomously to prioritize workload and tasks efficiently.

• Willingness to take on complex issues, and projects and offer creative solutions.

• Motivated and highly focused on achieving objectives to meet targets.

• Open to new challenges, developing, and supporting introducing and implementing new processes, methods, or technologies.

• Detailed orientated and driven to complete projects at high standards while meeting deadlines.

• Flexible mindset with the willingness to facilitate and assist with tasks across hybrid teams (Engineering, Human Resources & Operations)

Benefits

• Well-funded start-up backed by Surge & Sequoia

• Be part of one of the fastest-growing B2B SaaS start-ups in the region

• You will be collaborating with talented individuals in the industry

• Join a lively and highly international team

• Indulge in a challenging and innovative working culture

• Attractive medical healthcare plan

• Personal development allowance

• 2 weeks of work from anywhere per year

• Regular fun team-building activities

• Company trip

Working Conditions

• 100% onsite @ Orakan Building, Bangkok