Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.
Key Responsibilities
Provide technical support via phone, email, and ticketing system
Troubleshoot desktops, laptops, printers, and common software issues
Install and configure hardware, software, and user accounts
Support VoIP phone systems and telecommunication issues
Assist with network cabling, connectivity, and physical IT setup
Manage tickets, documentation, and IT asset inventory
Provide remote support and escalate complex issues when required
Requirements
1–2 years of IT Helpdesk or technical support experience
Knowledge of Windows/macOS, Microsoft Office, and basic networking
Experience with Active Directory, Office 365, and ticketing systems
Familiarity with VoIP systems and network cabling
Strong communication and customer service skills
Bachelors degree in IT or related field (or equivalent experience)
IT certifications (CompTIA A+, ITIL, Microsoft) are a plus
Star Services is a leading recruitment and staffing company established in 1989. The company has a reputation for delivering outstanding results to clients both in the Middle East and globally. With over three decades of experience and a commitment to excellence, Star Services is the ideal partner for companies looking to find and retain the best talent in the industry. The company's team of experts are highly experienced in outsourcing, recruiting, payrolls, and onboarding highly qualified professionals for a wide range of industries.
Star Services offers a smooth and efficient job search experience for job seekers, and the company's team of experts is dedicated to helping job seekers achieve their career goals. Additionally, we offer training and consultancy services in the areas of recruitment, outsourcing, and staffing.
The company's training programs and consultation services are tailored to meet the specific needs of each client, and the consultants work closely with clients to understand their unique challenges and develop customized solutions that help them achieve their objectives.
Overall, Star Services is a reliable and competent outsourcing company in the Middle East, with a long-term approach to meeting client needs. The company's commitment to excellence and proven track record of success make it the go-to provider for the recruitment, sourcing, and onboarding of top talent.
