Job Description

Salary: R29 000 per month

Remote Recruitment is hiring an IT Helpdesk Agent to support a UK employer's staff from South Africa. You will be the first person people reach when something stops working, and the reason they get back to work quickly.

Good first-line support is half diagnosis and half reassurance. This role suits someone who can do both without making anyone feel foolish for asking.

Key Responsibilities

• Respond to first-line support requests by phone, email and chat.
• Diagnose and resolve common hardware, software and account issues.
• Log and track tickets through to resolution.
• Escalate complex problems with clear, complete notes.
• Guide users through fixes in plain language.
• Maintain documentation so recurring issues get faster to solve.

What You Will Need

• Experience in IT support or a helpdesk role.
• Familiarity with Windows, Microsoft 365 and common ticketing tools.
• Clear spoken and written English.
• Patience and genuine problem-solving instincts.
• A reliable laptop and stable connection.

Working Hours

• Full-time position.
• Fully remote, based in South Africa.
• 09:00–17:00 UK time (11:00–19:00 SAST).

About Us

At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading UK businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, initiative and long-term career growth.

Join a team that appreciates your talent – Remote Recruitment, where your success is our mission.

Requirements

• Reliable laptop or desktop computer.
• Stable, high-speed fibre connection.
• Backup power for load shedding.
• Quiet, professional home office.

Benefits

• Fully remote role with a UK-based employer.
• Salary paid in ZAR.
• UK business hours, so your evenings stay your own.
• Long-term, stable position with structured onboarding.
• A supportive team that values reliable work.