Hays Electrical Services

IT Helpdesk

Hays Electrical Services  •  Wichita Falls, TX (Onsite)  •  28 days ago
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Job Description

Wichita Falls Helpdesk Role
We are seeking a Tier 2 IT Support Technician to serve as the primary on‑site IT presence for our Wichita Falls branch office. This role provides Tier 1 and Tier 2 technical support to end users while working closely with the centralized IT team at headquarters.
This position requires a well‑rounded technician who can handle daily frontline support while also troubleshooting more complex issues independently and escalating to HQ when appropriate.
 
Tier 1 & Tier 2 End‑User Support
  • Provide frontline (Tier 1) and escalation‑level (Tier 2) technical support for:
    • Windows workstations and laptops
    • Common business applications
    • Printers, peripherals, and mobile devices
  • Diagnose and resolve hardware, software, and connectivity issues
  • Support new hires with workstation setup, onboarding, and orientation
  • Deliver professional, customer‑focused support to users in the branch office
 
On‑Site IT Support (Remote Office)
  • Act as the primary on‑site IT contact for the Wichita Falls office
  • Perform basic network troubleshooting:
    • Connectivity issues
    • Cabling and patching
    • Switches and wireless access points
  • Coordinate with HQ IT teams for:
    • Infrastructure changes
    • Systemwide issues
    • Escalations beyond branch‑level support
  • Maintain local IT equipment, hardware inventory, and spare assets
  • Support office expansions, moves, and technology upgrades as needed
 
Process, Documentation & Teamwork
  • Follow established IT procedures, standards, and change controls
  • Accurately document work in the ticketing system
  • Communicate clearly with HQ IT and local leadership
  • Work independently while remaining fully aligned with the IT team
 
Required Qualifications
  • 3+ years of hands‑on IT support experience (Tier 1 and Tier 2)
  • Experience supporting Windows desktop and laptop environments
  • Strong troubleshooting skills and customer service mindset
  • Basic networking knowledge (IP addressing, switches, cabling, Wi‑Fi)
  • Experience working with ticketing systems
  • Ability to operate independently at a remote site
  • Strong communication skills and team‑oriented attitude
 
Preferred Qualifications
  • Experience supporting branch or remote offices
  • Familiarity with Microsoft 365 / Entra ID environments
  • Basic experience with endpoint management tools
  • CompTIA A+, Network+, or equivalent experience
Hays Electrical Services

About Hays Electrical Services

Founded in 2007, Hays Electrical Services, Inc. is now one of the fastest-growing electrical contractors in the nation, specializing in commercial, hospitality, and multi-family projects. Hays Electrical Services' reputation is built on dedication to excellence, providing value for our clients, and executing quality installations safely and productively. The Hays Electrical team continuously strives to deliver exceptional results to our partners by bringing passion, collaboration, and pride to every project and by building strong relationships with our clients based on integrity, trust, and reliability. Infused with a sense of shared ownership, our entire team focuses on building relationships that deliver results.

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Houston, Texas
Year Founded
2007
Website
hayselectrical.com
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