TECHNICAL REQUIREMENT:
1. Application Support
2. Hardware Management
3. IT Helpdesk Management
4. Basic Insurance Knowledge
5. Basic IT Security
6. Network Management
7. IT Asset Management
Key Area:
Activities: ITSM Ticketing Management
Key Measures: Administering, managing, and addressing improvement idea accordingly in terms of ITSM Tool.
Activities: End user support
Key Measures: Perform as 1st layer to identify incident or request from user and be expected could resolve prior to escalating to 2nd layer
Activities: Service Improvement (Problem Management)
Key Measures: Identify and address problems and provide idea and resolution opportunities for the company.
Activities: Month End and Year End Closing
Key Measures: Performing month end and year end closing process and deliver the result
Activities: Deliver reliable services to the end user
Key Measures: Identify and address every availability and capability services which could be provided to the end user
Activities: User Access Management
Key Measures: Manage user account accordingly
Activities: Incident Management
Key Measures: Categorize and address incidents pointing to the right engineer and resolved immediately and considered raised as a problem.
Esha Parama Technology is a IT Consultantion and Services firm specializing in IT and NON-IT positions working with market leaders and well-known brand names in the Indonesian market. Our business is headquartered in Indonesia & India. A few of the industries we serve are Finance & Banking, Insurance, Automobile, Aerospace, Manufacturing, Health care, Engineering, Energy and Utilities, Oil & Gas
We strongly believe in building a value of trust, honesty, and transparency with our clients so as to develop long-term relationships and adopt a flexible approach as per their needs.
Our company has been immensely successful in creating a global network of the highly adept intelligent workforce that can help a company achieve its mission-critical projects and goals.
Keeping pace with projects and being on the lookout for highly talented individuals has become ever more challenging. Here is where comes into play to bring the best-suited talent for your company.
All our resources are multifaceted and come with years of commended performance. The project completion rate of our consultants is 97%, and 3% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries and we like to leverage it for the mutual benefit of both clients and candidates.
