sonnen GmbH

IT Help Desk with Disability (m/w/d)

sonnen GmbH  •  Cairo, EG (Onsite)  •  3 months ago
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Job Description

What you will do to help drive energy transition:

  • Provide first-level technical support to end-users via phone, email, and in-person.
  • Troubleshoot and resolve hardware and software
  • Install, configure, and maintain computer systems and applications.
  • Document and track all support requests and resolutions in the helpdesk ticketing system.
  • Assist with the setup and deployment of new hardware and software.
  • Conduct regular system maintenance and updates.
  • Provide training and guidance to end-users on IT best practices and tools.
  • Collaborate with other IT team members to ensure seamless IT operations.

What you will need on that journey:

  • Proven experience as an IT Helpdesk Technician or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and helpdesk software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
  • English is a Must and German is a plus.
sonnen GmbH

About sonnen GmbH

Clean, affordable energy for all is one of the greatest challenges of our time. Headquartered in the Bavarian energy village of Wildpoldsried, sonnen GmbH wants to enable all people to determine their own energy future. That means, among other things, the inexpensive production and storage of renewable energy and the intelligent networking of producers and consumers. sonnen thereby gives people around the world the opportunity to become independent of fossil fuels and conventional energy supplier.

At sonnen, we are building the energy system of the future. An energy system in which electricity is clean and people are the focus. To this end, we are developing new technologies and business models that have not existed before. Whether intelligent power storage, virtual power plants or digital services - we set the trends of a new energy world. This creates space for innovation, creativity, passion and personal development opportunities in a rapidly growing company.

Our drive is our vision of clean and affordable energy for everyone. Because we want our planet to remain livable for the next generation.

If you want to change and redesign the energy system together with us, we look forward to receiving your application through our career site: https://jobs.sonnen.de/

Industry
Energy & Utilities
Company Size
501-1,000 employees
Headquarters
Wildpoldsried, DE
Year Founded
2010
Website
sonnen.de
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