Hiregy

IT Help Desk- Tier 1

Hiregy  •  $23 - $26/hr  •  Oldsmar, FL (Onsite)  •  4 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

#IND123

Job ID 23674 – IT Help Desk – Tier 1

Location: Oldsmar, 34677 – This position is onsite

Pay: $23-$26.00 per hour

Type: Contract, approximately (1) month (last candidate did go perm)

Schedule: Mon- Fri 8-5pm

Career outlook: Room to grow

Job description:

  • Provide technical support to internal employees, primarily focusing on level 1 technical requests.
  • Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
  • Log all technical requests and issues accurately.
  • Escalate complex or major issues to Tier 2 and above team members for resolution.
  • Maintain thorough documentation of technical support interactions and resolutions.
  • Ensure timely and effective communication with internal employees regarding the status of their technical requests.
  • Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
  • Collaborate with other team members to troubleshoot and resolve technical issues efficiently.

Requirements:

  • Must have (1) year of helpdesk experience
  • Must have experience working in a queue
  • Must have strong soft skills, kind to coworkers/employees
  • High school diploma or equivalent
  • Background check required
  • Drug screening required
Hiregy

About Hiregy

Hiregy connects companies with the high-performing teams they need to succeed. For over 20 years, we’ve specialized in staffing for call centers and sales organizations, helping leaders build reliable, scalable teams without the frustration of endless hiring cycles.

We know the pressure of keeping seats filled while protecting revenue, culture, and customer satisfaction. That’s why we focus on the roles that make the biggest impact:

• Customer Service Representatives (CSRs): Skilled professionals who deliver excellent customer experiences.

• Sales Talent: From lead generation to closing, we staff sales representatives who drive measurable growth.

• Call Center Leadership: Supervisors, managers, and directors who keep teams engaged, productive, and on track.

Whether your call center is based in Florida, Texas, Georgia, or anywhere else in the country, Hiregy provides the staffing expertise to build reliable, scalable teams. Our nationwide reach ensures we can deliver the right people, right when you need them.

📞 Ready to build your next winning team? Contact us today.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Tampa, FL
Year Founded
2004
Website
hiregy.com
Social Media