💰 Annual Salary: $65,000–$75,000 + incentives
📅 Schedule: Monday–Friday | 8:00 AM–5:00 PM
Work onsite at least three days per week, with the remaining days remote. Additional onsite days may be required based on business or support needs. Schedule is subject to change with notice. Job Description - IT Help Desk …
Great IT support starts with understanding the person behind the ticket.
TCI Transportation is looking for a hands-on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You’ll provide Tier 1 technology support to employees across our offices, shops, and remote locations—resolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive.
We’re looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise. Job Description - IT Help Desk …
🎫 Own the Ticket from Start to Finish
Prioritize, document, troubleshoot, and resolve support requests. Keep users informed and escalate issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.
🖥️ Keep Employees Connected and Productive
Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.
🔑 Support Onboarding, Offboarding, and User Access
Prepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards. Job Description - IT Help Desk …
🛠️ Manage Equipment Throughout Its Lifecycle
Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.
📦 Keep Hardware Inventory Accurate
Track equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs. Job Description - IT Help Desk …
🚛 Support Transportation Technology
Provide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.
📝 Make Support Better
Maintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience. Job Description - IT Help Desk …
Experience with Zendesk or a similar platform, Microsoft Intune, Windows Autopilot, hardware asset management, VPN, wireless, or other site technology is preferred. A background supporting transportation, logistics, fleet, or other distributed operations is also valuable.
Samsara experience is beneficial—not required. TCI will provide Samsara training to candidates who bring the required helpdesk experience, technical aptitude, and user-support mindset. Job Description - IT Help Desk …
You’ll work directly with employees and Technology team members across different environments, helping resolve the issues that interrupt their work. This role offers hands-on involvement in user support, equipment management, access administration, and transportation technology—all with a focus on responsive service and dependable follow-through. Job Description - IT Help Desk …
Ready to bring your technical skills and people-first approach to TCI? Apply today!
TCI Transportation is a family-owned company with operations across the country, providing dedicated fleet, leasing, logistics, and maintenance services. Our teams support the transportation needs of customers through a nationwide commercial fleet and coordinated operations. Job Description - Claims Manager
From our offices and shops to our field operations, dependable technology helps our people stay productive. As part of TCI’s Technology team, you’ll support the employees who keep those operations moving—bringing practical solutions, clear communication, and reliable service to their workday.
#INDAAHP
Family-owned since 1978, TCI delivers nationwide transportation, logistics, leasing, and fleet solutions with a personal touch. With 1,900+ team members and 25+ U.S. locations, we combine expertise, 24/7 service, and a people-first culture to keep supply chains moving—every mile of the way.
TCI Transportation offers Dedicated Transportation Services, Truckload Transportation, Expedited LTL Services and Freight Brokerage Services.
TCI is headquartered in Commerce, CA and has branches in Commerce, Fontana, Bakersfield, Stockton, Phoenix, Las Vegas, NV and offices in Georgia and Texas.
TCI Leasing is part of the Nationalease Network, which has over 700 partner locations nationally providing a national competence to TCI. Our Nationalease membership ensures TCI customers extraordinary value by leveraging the purchasing power of over 525,000 vehicles. TCI Leasing will continue to focus on its commitment to its many customers that span the western states and many diverse industries, and will continue to count on a robust national organization of independent leasing companies in order to provide enhanced value and service.
