Qualification and Experience:
Bachelor Degree in IT
5 Years of Experience for IT HELP DESK SUPPORT STAFF in MNC
Good English Speaking
WORK LOCATION: Bangkok office
L1 IT Help Desk Support Roles & Responsibilities
1. First-Line Technical Support
- Provide initial troubleshooting for hardware and software issues.
- Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).
- Escalate unresolved issues to L2/L3 support as needed.
2. Service Desk Operations
- Respond to user queries via phone, email, and ticketing systems.
- Log, track, and manage incidents and service requests from initiation to resolution.
- Ensure timely and professional communication with end-users.
3. IT Hardware & Software Support
- Install, configure, and maintain:
- PCs, laptops, mobile phones
- Printers, copiers, attendance machines
- Network devices (switches, access points)
- UPS systems
- Support Windows OS, standard application software, and mobile platforms.
4. Helpdesk Management
- Monitor and manage daily helpdesk operations.
- Maintain documentation of issues, resolutions, and user interactions.
- Ensure SLAs and response times are met.
5. Vendor & Remote Team Coordination
- Liaise with hardware service providers for repairs and replacements.
- Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.
6. IT Asset & Inventory Management
- Maintain accurate records of IT assets.
- Track hardware/software inventory and manage asset lifecycle.
THAILAND - INDONESIA - VIETNAM - PHILIPPINES - INDIA - MALAYSIA - SINGAPORE - MYANMAR - USA
ADI team is one of the leading staffing company with over 14 years of experience providing complete staffing and talent management solutions to global and local companies in Asia. Our comprehensive staffing service offers a proactive solution-driven response to our clients and candidates with extensive expertise in specialized IT Staff Outsourcing, Permanent & Contracting Recruitment, Contract Management and Payroll Service with immense professionalism
Building on our success we are now operating in Nine Southeast Asian countries Thailand, Indonesia, Vietnam, Philippines, India, Malaysia, Singapore, Myanmar and USA with highly proficient expertise that possesses invaluable market insight and a deep understanding of their respective fields.
ADI comprises a passionate team supporting more than 1000+ clients and partners with a large employee base of 1201+ Outsource Staff (IT Programmers, System Analyst, Project Managers, Business Analyst, and Others). We believe our employees are our true strength and together with our customers we achieve the corporate objectives by providing tailored and effective solutions to meet the needs of our HR business partners.
We have the knowledge and expertise to fully address the demands of staffing in the Information Technologies, Banking & Finance, Administration, Management, Telecommunication, Oil & Gas, and Pharmaceutical sectors.
ADI prides itself on a continued commitment to delivering the highest levels of service and provide the right people at the right time with the right skills.
THAILAND - INDONESIA - SINGAPORE - INDIA - PHILIPPINES - MALAYSIA – VIETNAM - MYANMAR - USA
