Job Description

Level: Entry
Job Location: 2201 N Field St Dallas TX 75201 - Dallas, TX 75201
Position Type: Part TimeWe are seeking a customer-focused IT Help Desk Support - Part Time to provide front-line technology support to staff across the Perot Museum. Reporting to the Director of IT and working closely with the rest of the IT department for day-to-day direction and escalation, this part-time role serves as the first point of contact for day-to-day technology issues including desktop, device, and general SaaS support ensuring staff across all departments can rely on their technology to do their jobs.
This role is ideal for someone early in their IT career who enjoys hands-on problem solving and direct interaction with people, and who is looking to build a foundation in systems administration and infrastructure support. The schedule may include evenings, weekends, and holidays consistent with the museum's operating schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Service Desk & Ticket Management
- Serve as the first point of contact for day-to-day technology support requests from all staff.
- Follow established procedures for incident intake, triage, and escalation to appropriate team members.
Desktop & Device Support
- Provide hands-on troubleshooting for desktops, laptops, mobile devices, printers, and desk phones.
- Assist with the setup, configuration, and deployment of hardware for staff.
- Support basic software installation and configuration following department guidelines.
Point-of-Sale & Business Systems Support
- Provide front-line support for point-of-sale (POS) systems used in guest-services.
- Assist staff with basic issues in the donor/CRM database and ticketing platform, escalating configuration or data issues as needed.
Account & Access Support
- Assist with account setup, password resets, and basic access requests.
- Support onboarding and offboarding tasks including device provisioning and return.
Documentation & Inventory
- Maintain accurate records of support requests, resolutions, and recurring issues.
- Assist with tracking IT equipment inventory as devices are deployed, moved, or retired.
Supervisory Responsibilites: None.

QualificationsKNOWLEDGE, SKILLS AND ABILITIES:

Required Qualifications
- 6 months to 1 year of customer service or technical support experience (help desk, retail technology, or similar).
- Basic understanding of Windows desktop environments and common office software.
- Strong customer service orientation with clear, patient communication skills.
- Ability to work a flexible, part-time schedule that may include evenings, weekends, and holidays based on museum operating hours.
Preferred

Qualifications
- Coursework or certification in progress toward CompTIA A+ or similar.
- Experience with ticketing systems, point-of-sale systems, or CRM platforms.
- Familiarity with mobile device management and basic networking concepts.
- Interest in pursuing a long-term career path in IT systems administration or infrastructure support.
Soft Skills
- Effective communication and interpersonal skills; receptive to the ideas of others.
- Demonstrated ability to troubleshoot and resolve a wide array of desktop and technology issues.
- Collaborative, service-oriented mindset aligned with mission-driven work.
- Ability to manage multiple requests and prioritize under time constraints.
ESSENTIAL FUNCTIONS:
The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this position, the employee will be regularly required to:
- Stand and move throughout the museum, including public and back-of-house areas.
- Use hands to touch, handle, or feel; reach with hands and arms; talk and hear.
- Communicate by telephone, email, and other Perot Museum communication platforms (e.g., MS Teams, Zoom, etc.).
While performing the essential functions of this job, the employee must occasionally:
- Lift and/or move equipment and materials of up to 30 lbs.
- Be exposed to moving mechanical parts and occasional fumes or airborne particles when assisting with equipment setup and support.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The job description is designed to indicate the general duties and level of work to be performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.