K2 Staffing

IT Help Desk Support - Level I (MSP)

K2 Staffing  •  Renton, WA (Onsite)  •  2 months ago
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Job Description



Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle)  They are in need of a temporary Helpdesk Support Level I technician  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

Duties & Responsibilities
  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure. 
  • Password resets
  • IP Phone setup 
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation 
  • Printer install (Canon/HP)
  • Assisting onsite technical lead with various IT-related projects. 
  • New User On-boarding
Qualifications & Requirements
  • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification. 
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system. 
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc. 
  • General understanding of software installation
  • General understanding of printer installation 
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
K2 Staffing

About K2 Staffing

K2 Staffing has been constructed on one of the most solid foundations in the industry, with roughly 40 years of combined business and recruiting knowledge. Through our vast experience, we understand locating and attracting the right talent can be comparable to ascending K2 - difficult, sometimes impossible, and completely savage. With that said, we take a very methodical approach with our process, including a detailed discovery process ultimately leading to a customized plan of action for each of our clients. Our “high-tech, soft-touch” technique produces results that cannot be denied. We have embraced technology to its fullest, which provides us with top-quality candidates to choose from. That, however, does not disclude how important it is to roll up our sleeves and connect with people on a human level, avoiding short-term arrangements, disappointment, and a tremendous waste of time and money for all parties involved.

Whether you are a candidate seeking to locate a company to represent for the long haul, or you are a hiring manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you. Utilizing our “high-tech, soft-touch” approach, we will successfully diagnose the needs and desires of both our clients and candidates, resulting in the perfect connection for years to come.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Carlsbad, California
Year Founded
2019
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