Tribe Wellness Sales, Inc

IT Help Desk Specialist - Remote

Tribe Wellness Sales, Inc  •  Tegucigalpa, HN (Remote)  •  4 hours ago
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Job Description

IT Help Desk Specialist

  • Location: Remote. International applicants welcome.
  • Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central Time
  • Type: Full-time independent contractor

About the role

We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it.

You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll escalate only what truly needs a system change.

How we work

This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty.

We're looking for someone who:

  • Starts the day by checking the dashboard, not by waiting for direction
  • Figures things out before asking
  • Manages their own time and priorities, and knows what's urgent and what can wait until the afternoon
  • Follows through without reminders and closes the loop with the person who asked
  • Can be trusted with admin access to the tools the whole company depends on

If you do your best work with clear ownership and little supervision, this is that job.

What you'll do

  • Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts
  • Resolve most support tickets yourself, and escalate the rest with the investigation already done
  • Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave
  • Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases
  • Manage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile)
  • Maintain users and numbers in our business texting platform
  • Process requests to delete call recordings under our privacy process
  • Correct sales and order records when automated checks flag a mismatch

What you'll need

  • 2+ years in IT help desk, technical support or contact center support
  • Salesforce experience strongly preferred, especially managing users, permissions and records
  • Strong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearly
  • A track record of working independently: self-motivated, organized and good at managing your own time
  • Excellent written and spoken English; most communication is written, in tickets and Slack
  • Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule

Nice to have

  • Salesforce Administrator certification
  • Vonage Contact Center (VCC) or another cloud contact center platform
  • SMS platforms, telecom or phone number management
  • Experience supporting sales teams
Tribe Wellness Sales, Inc

About Tribe Wellness Sales, Inc

Tribe Wellness Sales specializes in customized phone sales services tailored for health, wellness and fitness brands. We combine deep industry knowledge with sales expertise to transform prospects into loyal, repeat customers for your brand. Our strategic approach ensures every phone interaction resonates with your brand's ethos and values, moving beyond the typical sales call to building genuine relationships with your customers. As your behind-the-scenes champions, we not only drive immediate sales but also foster long-term customer loyalty and brand champions.

Our team paves the way for wellness brands by seamlessly integrating our services into our customers business operations. We handle every sales interaction with the utmost care and employ a strategic approach custom made for your brand's unique ethos and product offering. From first contact to successful sale, we are there every step of the journey, ensuring your customers feel understood, valued, and excited about what your brand has to offer.

Whether your brand new to the market or an established brand, launching new products, standing out in the oversaturated market of health, wellness and fitness is always fraught with challenges. With two proven service models, Tribe Wellness has mastered the art of effective selling and gives brands a significant boost in sales. With out battle-tested systems, processes, and software we've reshaped the health, wellness and fitness sales industry. Our comprehensive system is for brands committed to positively impacting lives and those ready to harness its transformative power. Together, we'll build tribes, amplify revenues, and set a new standard in the health and fitness industry.

Contact us now and find out how Tribe Wellness can propel your D2C Wellness brand's success!

We are proud to be a Native American owned business.

Industry
Arts & Entertainment
Company Size
51-200 employees
Headquarters
Austin, TX
Year Founded
2023
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