We are looking for a customer-centric IT Support Specialist to be the face of our IT Help Desk and manage our day-to-day workplace technology. In this role, you will own the end-to-end employee lifecycle by provisioning hardware, managing user access within Google Workspace, and troubleshooting hardware across both Windows and macOS. From optimizing our network connectivity to keeping our Zoom Rooms and hybrid office AV running flawlessly, you will be the ultimate technical problem-solver for our team.
Note - This is an on-site role based at our Boston, MA Headquarters.
Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices
Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
Educate end users on basic IT best practices, security, and proper use of office technology
Escalate complex technical problems to senior IT staff or vendors as needed
Support IT projects, including hardware rollouts, software updates, and technology upgrades
Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
1–2 years of experience in IT help desk, desktop support, or technical support roles
Hands-on experience supporting macOS and Windows laptops and desktops
Strong customer service, troubleshooting, and communication skills
Excellent problem-solving and troubleshooting skills
Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
Experience supporting printers, Zoom Rooms, and AV equipment
Experience with event management technology or advanced AV systems
Experience with mobile MDM solutions JAMF
Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)
Familiarity with security frameworks (SOC 2, ISO 27001, PCI)
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com We will never ask for sensitive information or conduct interviews via messaging apps.
Lendbuzz is an AI-based auto finance platform that helps consumers obtain fair access to credit when purchasing a car. Powered by alternative data and machine-learning algorithms, Lendbuzz can assess the creditworthiness of consumers whose credit scores range from good to non-existent—a group totalling some 100 million people—yet despite their massive numbers are underserved by traditional loan processes. Lendbuzz supports the success of their dealership partners through consumer loans that help those dealers reach a more diversified client base, together with competitive floorplanning options that help them grow their businesses. Lendbuzz is headquartered in Boston, Massachusetts and was founded in 2015.
All loans are made by Lendbuzz Funding, LLC.
NMLS ID #1636296
